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Integration Technical Program Manager

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Cresta

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Location:
United States; Canada

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We’re seeking a Technical Program Manager with a strong background in enterprise application integration to drive the development and maintenance of our integrations with CCaaS platforms (e.g., Genesys, NICE, Five9, Avaya, Twilio, Salesforce etc.) across messaging/chat, voice and email channels. As an Integration Technical Program Manager, you will oversee the execution and delivery of third-party integrations used across Cresta’s core AI products. You will collaborate closely with engineering, product, solution architecture, partnerships and customer success teams to deliver seamless integrations that power mission-critical use cases for enterprise customers.

Job Responsibility:

  • Own the integration efforts for CCaaS platforms (messaging/chat, voice and email), working across real-time agent assist, conversation intelligence, and AI agent products
  • Drive end to end efforts including scoping, planning, scheduling, and delivery
  • Define and coordinate API and browser extension based integrations with third-party systems, ensuring compatibility, scalability, and reliability
  • Collaborate with engineering teams to ensure timely and high-quality delivery of integration features
  • Gather requirements from internal teams and enterprise customers to prioritize integration needs
  • Act as the technical voice of the customer, translating API documentation, authentication schemes, and event schemas into actionable requirements
  • Work with customer-facing teams to support deployment, troubleshooting, and lifecycle management of integrations
  • Monitor integration performance, usage, and health, and drive continuous improvement efforts
  • Maintain strong relationships with external partners and platforms to align on joint technical initiatives

Requirements:

  • 4–5 years of experience as a Program Manager or Technical Project Manager within a SaaS company
  • Prior experience as a software engineer and transitioned to a PM/TPM role (highly desirable)
  • Proven experience overseeing and delivering enterprise software integrations, preferably in the contact center, CCaaS, or customer engagement space
  • Strong understanding of API concepts, including REST, webhooks, authentication (OAuth2, JWT), and event-driven architectures
  • Understanding of web browser extensions and ecosystem
  • Experience working with voice and/or email/chat-based communication platforms
  • Excellent technical communication skills—able to collaborate with engineers and explain complex topics to non-technical stakeholders
  • A proactive, systems-oriented mindset—comfortable working with ambiguity and scaling infrastructure-like program components
  • Excellent organizational, communication, and stakeholder management skills
  • Experience working in fast-paced, highly collaborative environments

Nice to have:

Experience supporting contact center technologies, AI/ML-based systems, or customer engagement platforms

What we offer:
  • Variety of medical, dental, and vision plans
  • Paid parental leave
  • Monthly Health & Wellness allowance
  • Work from home office stipend
  • Lunch reimbursement for in-office employees

Additional Information:

Job Posted:
December 08, 2025

Work Type:
Remote work
Job Link Share:

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