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We currently require a highly motivated individual with a friendly and confident manner to support the training and integration of processes and systems across the Group. Candidates must have previous experience and understanding of back-office systems such as Intelligent Office and Volume and will need to be able to prioritise demanding and time sensitive workloads. The ideal candidate will be a strong communicator with the ability to develop relationships. A key focus will be providing training through a mixture of onsite and remote learning on our processes to new and existing Employees and therefore previous experience in this area is required.
Job Responsibility:
Manage internal relations
Implement procedural and policy changes to improve operational efficiency
Deliver training and development through a mixture of onsite and remote learning to ensure that all financial planning client administration is carried out in accordance with the firm’s procedures
Deliver training and development through a mixture of onsite and remote learning to ensure that we maintain client records on company software and that the client and firm’s files are well presented, accurate and compliant
Assist with maintaining the high performance of office staff by providing them with adequate coaching and guidance
Oversee training of new employees through a mixture of onsite and remote learning
Requirements:
A reliable individual who has the ability to manage and prioritise workloads
Previous experience working in a Financial Planning firm is essential
Good working knowledge of back-office systems, preferably Intelliflo Office, Volume and Provider Platform experience is essential
Excellent planning, organisational and multi-tasking abilities are essential
Excellent communication skills at all levels
Ability to produce concise business correspondence, proofread for grammar, spelling and punctuation with a high degree of accuracy
Analytical and problem-solving skills
Flexibility/ adaptability to cope with change
Confident with IT and office software packages including Teams, Outlook, Word, Excel and PowerPoint
A team player with a positive attitude
What we offer:
25 days holiday (rising with length of service) plus Bank Holidays
Birthday Leave
Holiday Purchase Scheme
Life Assurance
Pension
Corporate Eyecare
Extras Discount shopping discounts
Cyclescheme
Employee Referral Scheme
Learning & Development Programme (Perspective Academy)