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We are looking for an experienced Integration Engineer to join our growing R&D Delivery group. This role offers a unique balance of both technical and customer facing responsibilities, as you will be the guide to a variety of brands, including top tier ecommerce players during their integration with Global-e.
Job Responsibility:
Act as a technical focal point for integrating clients, and as a product specialist on ecommerce platform capabilities and requirements definition
Take ownership during the implementation cycle and meet deadlines for both external clients and internal teams
Provide an on-going education and technical assistance to current partners and integrating clients
Lead customers through troubleshooting until problem resolution
Work closely with development team to implement new features and customer specific requirements
Provide ongoing support for Customer Success and Tech Support teams with live brands
Requirements:
Must be based in Japan
2-4 years of experience in IT Operations or Technical Pre/Post Sales team, with direct client interaction in a web-based environment, as a Technical Support/Development/Implementation Engineer
Good understanding of HTML / CSS
Experience working with relational and non-relational databases – preferred
Experienced in working with APIs and troubleshooting JSON payloads
Experience with debugging tools and analysing logs
Good understanding of HTTP and web-based technologies
Knowledge in SQL
Knowledge in JavaScript – preferred
Knowledge in PHP/.NET – preferred
Knowledge in SFCC knowledge – preferred
Strong Japanese and English communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences
Previous experience in eCommerce environment – desirable
Nice to have:
Experience working with relational and non-relational databases – preferred
Knowledge in JavaScript – preferred
Knowledge in PHP/.NET – preferred
Knowledge in SFCC knowledge – preferred
Previous experience in eCommerce environment – desirable