Integration Application Production Support Engineer, CVS Health

CVS Health

Location:
United States, Hartford

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

130295.00 - 260590.00 USD / Year

Save Job

Apply Position

Job Description:

We're seeking a dynamic and passionate Integration Application Production Support Engineer to join our Enterprise Integration production support team. This role demands a hands-on, proactive individual who thrives in high-pressure environments and is committed to ensuring seamless operations across mission-critical systems.

Job Responsibility:

Lead resolution for production incidents to minimize downtime and service disruption
Coordinate with cross-functional teams to troubleshoot and restore services quickly
Provide 24/7 on-call support as needed, ensuring rapid response and resolution of issues
Oversee root cause analysis efforts and drive the implementation of sustainable solutions
Lead the rollout of monitoring tools and automated alerts to enhance visibility across integration processes
Define and enforce integration standards including documentation protocols, data flow diagrams, and troubleshooting playbooks
Maintaining a knowledge base of recurring issues and solutions
Performing regular system health checks and performance tuning
Define and maintaining SLAs with business units
Track and reporting on service metrics and KPIs
Championing automation initiatives by uncovering opportunities and guiding the team toward execution
Build and mentoring a high-performing support team
Assigning clear roles and responsibilities, and foster accountability
Managing relationships with vendors and service providers
Ensuring external support aligns with internal standards and timelines
Driving continuous improvement in support processes, system reliability, and team collaboration
Serving as the primary point of contact for business and technical stakeholders
Communicating status updates, risks, and incident reports effectively
Ensuring adherence to enterprise policies
Participating in audits and maintain documentation for regulatory compliance

Requirements:

7+ years of working knowledge of REST APIs, microservices architecture, and underlying infrastructure components (e.g., servers, databases, cloud platforms)
3+ years of experience leading a team
Ability to drive the Incident Response Team
Hands-on experience in production support for enterprise systems, with a strong focus on uptime and reliability
Familiarity with ITSM tools, especially ServiceNow, for incidents, problems, and change management
Ability to work in high-pressure environments, including 24/7 on-call rotations when required
Understanding of monitoring and alerting tools (e.g., Splunk, AppDynamics, Grafana) to proactively detect and resolve issues
Bachelor's degree or equivalent experience (Highschool diploma plus 4 years relevant work experience)

Nice to have:

Experience in production Support
Experience in leading a team and collaborating with different teams and partners
Knowledge in Healthcare Industry

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 24, 2025

Expiration:
November 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Integration Application Production Support Engineer