Integration Analyst

• Execute comprehensive end-to-end integration certification, including technical partner discovery, and extensive testing, in close collaboration with partners
• Conduct root cause analysis of complex integration-related escalations, recommend effective solutions, and collaborate closely with engineering teams to ensure successful implementation
• Provide API integration and testing support, both internally and externally
• Lead integration enhancement initiatives and ensure clear, timely communication of project timelines with partners and internal stakeholders
• Create and maintain accurate integration documentation for any new integration or enhancement
• Assist necessary teams with Pilot/Beta process
• act as the liaison between Client/Support and Partner
• Work with Integration Product team on any API related issues
• Maintain transparency with Integration Product team on development/certification process/status

• Experience with SOAP API, and HTNG messages, async/sync data flows, including the ability to read XML API documentation
• Experience troubleshooting API/Web Service integration issues, and API testing tools like Postman or SOAPUI
• Proven ability to analyze, troubleshoot, and resolve complex integration and data related issues
• Experience working with cross functional teams, including Engineering, Product, and Support
• Strong attention to detail, particularly in reviewing/updating API specifications, configuration settings, and technical documentation
• Strong communication skills both written and verbally
• Proven track record of managing tasks independently, with a strong sense of responsibility
• Strong project management skills, with the ability to multitask in a fast paced environment
• Proficiency in English at C1 level or higher, with strong written and verbal communication skills
• Ability to work flexible hours in order to best accommodate the timezone of our partner network

Preferred background in IT, analytics and/or hospitality, particularly Property Management Systems (PMS/CRS)