This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The ISS Coordinator plays a vital role in ensuring the smooth planning and execution of service jobs under the Integrated Service Solutions (ISS) function. This includes end-to-end coordination of field service jobs, determining and arranging the delivery of spare parts, and ensuring all administrative steps are followed through to completion and invoicing. The role works closely with Technical, Logistics, Finance, and Commercial teams to ensure service efficiency, client satisfaction, and adherence to internal systems and standards. The ISS Coordinator ensures each job is handled efficiently, tracked properly, and concluded with full documentation and internal handover.
Job Responsibility:
Receive, log, and manage all incoming service requests via the company’s systems
Coordinate planning and scheduling of service jobs with the ISS Coordination Manager and Technical Manager
Liaise with the Technical team to determine spare part needs per job and confirm technical compatibility
Request and review offers from suppliers or internal stock to determine pricing and availability
Prepare quotes for customers covering spares, logistics, and service costs
Confirm purchase orders or approvals from customers before job deployment
Coordinate delivery of spare parts — shipped in advance or hand-carried by engineers
Collaborate with Procurement and Logistics to ensure timely dispatch and tracking of goods
Maintain accurate records for each job within CRM, ERP, and internal job management tools
Monitor progress of active jobs, maintaining proactive communication with customers and internal stakeholders
Ensure all supporting documentation is collected: service reports, delivery notes, photos, PO numbers, etc
Hand over completed jobs to the Finance team for invoicing, ensuring all required documentation is complete
Follow up on missing details or documentation needed for timely and correct billing
Escalate delays, issues, or blockers to the ISS Coordination Manager
Participate in regular coordination meetings and continuous improvement discussions
Contribute to process documentation and updates of team workflows and SOPs
Maintain up-to-date knowledge of ISS services and key customer requirements
Support the on-call rotation for after-hours service cases, as assigned
Requirements:
Strong communication skills in English, written and spoken
Excellent organizational and multitasking ability
High attention to detail and accuracy under pressure
Excellent problem-solving skills
Computer literacy
Experience with CRM and ERP systems (preferred)
Basic understanding of marine technologies and equipment (a plus)
Comfortable interacting with suppliers, customers, vessels’ crew and internal stakeholders
Customer service orientation
Ability to work collaboratively across departmental functions
Education in Engineering, Maritime, or Business field preferred, or equivalent work experience
Nice to have:
Experience with CRM and ERP systems
Basic understanding of marine technologies and equipment
What we offer:
Work in an international, dynamic, and fun environment, at a growing company
Attractive remuneration package
Private Medical Health Insurance
Continuing education and training
Flexible hybrid work mode
Half day leave on your birthday
Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools