Integrated Product Data Environment Support Job at NTT DATA (Washington)

Technical Support Specialist, Product Technical Support

The Specialty Products Technical Support Agent strives to deliver on the Antech ...

Location

United States , Loveland

Salary:

25.00 - 28.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required
Customer care and support experience of at least 2 years
Current Veterinary Technology license to practice in Colorado required
Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant)
Full knowledge and understanding of Antech’s products and services
Consistently displays strong analytical and problem-solving ability
Displays excellent communication skills
especially good listening skills
Displays a strong customer focus within a team environment
Is available to, and works cooperatively with, team members

Job Responsibility

Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services
Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics
Responsible for inbound and outbound calls regarding patient-specific immunotherapy
Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy
Promotes health care and disease prevention
Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system
Work in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice
Other duties as assigned in support of customer service, point of care

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Data Architect (Product & Commerce Data)

We are seeking a Data Architect to lead the design, structure, and governance of...

Location

United States , Middleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong experience with Product Content Management (PCM/PIM) systems
Hands-on expertise with Adobe Commerce (Magento) or similar commerce platforms
Proven ability to design and maintain scalable, stable product data models
Experience integrating product data into CMS and digital experience platforms
Deep understanding of data architecture, data governance, and system integrations
Ability to assess existing environments and recommend incremental improvements vs. full redesigns

Job Responsibility

Architect and optimize product and consumer data models to support a dynamic B2C digital experience
Serve as the technical owner of product content and commerce data architecture, ensuring stability and scalability
Design and manage integrations between product data systems and digital commerce platforms
Partner with Product Owners, content teams, and developers to bring product data to life across digital channels
Identify gaps and inefficiencies in current data structures and recommend enhancements vs. full rebuilds
Establish and enforce data governance, data quality, and stewardship best practices
Collaborate with internal teams to align product data strategy with customer experience goals
Support the evolution of a multi-phase digital transformation, including ongoing enhancements to web and commerce platforms

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Global Product Support Engineer 3

In the Global Products Group, we are dedicated to excellence in the design and e...

Location

United States , Tualatin

Salary:

Not provided

Lam Research

Expiration Date

Until further notice

Requirements

Minimum of 5 years of related experience in product or systems engineering with a bachelor’s degree in mechanical engineering, Electrical and Electronics Engineering or a related field
Minimum of 5 years of experience in electro-mechanical system design and manufacturing
systems engineering and integration
statistical methods for modeling, multivariate data sets
statistical process control (SPC)
Design of Experiments (DOE)
vacuum systems
and/or semiconductors
Excellent written/verbal communication, fluent in English, and strong presentation skills
Capable of structured problem solving (preferably using 8D methodology)

Job Responsibility

Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
Involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers

What we offer

comprehensive set of outstanding benefits

Fulltime

Analyst, Product Support

When applicable, Bombardier promotes flexible and hybrid work policies. At Bomba...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Software Engineering, Information Systems, Engineering (or equivalent), plus 5+ years of experience in PLM/CAD data integration, 3D visualization, or technical publishing modernization
Hands on experience with Teamcenter product structures and change/configuration control
ability to work with JT and CAD derived datasets from NX and/or CATIA
Proven capability to transform CAD/PLM data into interactive 3D maintenance content (exploded views, step by step procedures, animations, hotspots) for technician workflows
Strong knowledge of structured technical documentation (CSDB/CMS) and linking procedures, parts, and warnings to 3D representations
familiarity with S1000D/IETM concepts is a strong advantage
Experience building data pipelines for CAD and metadata extraction, transformation, validation, and publishing at scale
Proficiency in Python, SQL, Git, and modern CI/CD practices for automation and repeatable releases
Comfortable working across business, engineering, data, and application domains, including requirements definition, troubleshooting, testing, and implementation support
Demonstrated interest or experience in AI assisted content creation (semantic tagging, intelligent search, automated validation, decision support) with strong governance and traceability

Job Responsibility

Report to the Supervisor of the Technical Publications Development team and contribute to strategic and tactical decisions related to Technical Publications applications, PLM integration, 3D visualization technologies, and digital publication modernization
Act as a technical bridge between Engineering (PLM/CAD), Technical Publications, IT, and external suppliers, ensuring engineering authoritative data is effectively transformed into accurate, configuration controlled maintenance information
Integrate and operationalize CAD and PLM data (Teamcenter product structures, BOMs, effectivity, JT, NX and/or CATIA datasets) into Technical Publications processes and downstream digital deliverables
Define, implement, and govern data pipelines for extracting, transforming, validating, and publishing CAD derived geometry, metadata, and technical content for use in interactive and 3Denabled maintenance documentation
Support the development of interactive 3D and animated maintenance content, including exploded views, procedural step sequencing, parts identification, tooling and safety callouts, and variant/effectivity aware visualizations for maintenance technicians
Develop, maintain, and evolve structured publishing frameworks, including XML/S1000D structures, schemas, business rules, transformation logic, and validation rules that support advanced digital and 3D content delivery
Define and maintain conversion and transformation strategies for legacy SGML/XML and illustration data into modern structured formats capable of supporting interactive, multimedia, and 3D use cases
Serve as the Technical Publications application subject matter expert in development, modernization, and integration projects involving CSDB/CMS platforms, PLM systems, visualization engines, and publishing toolchains
Gather, analyze, and document business, system, and technical requirements for new publishing capabilities, including PLM toTech Pubs integration, interactive 3D/IETP delivery, and datadriven maintenance solutions
Assess, prototype, and support advanced visualization concepts such as interactive graphics, model based illustrations, and live or animated 3D content, with a focus on usability, safety, accuracy, and maintainability

What we offer

Insurance plans (Medical, life insurance, and more)
Employee Assistance Program
Competitive base salary

Fulltime

Sales Support - Data Quality Specialist

The SFDC Data Quality Specialist is responsible for ensuring the accuracy, compl...

Location

Malaysia , Penang

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

2–5 years of experience in Sales Operations, Revenue Operations, or Salesforce-related roles
Strong understanding of Salesforce opportunity management
High attention to detail and strong analytical skills
Ability to communicate clearly with regional stakeholders
Experience working with global or regional sales organizations
Familiarity with Salesforce validation rules and reporting
Experience in a COE or shared services environment
Bachelor’s degree in Business, Analytics, Operations, or a related field

Job Responsibility

Validate Salesforce opportunity data for: Stage accuracy and progression
Close date credibility
Deal size, product mix, and required fields
Correct data errors and inconsistencies in alignment with global standards
Enforce stage gate criteria and escalate material issues as required
Provide clear feedback to sales teams regarding data quality issues
Reinforce proper data entry practices and Salesforce standards
Partner with regional stakeholders to address recurring data quality gaps
Produce regular data quality reports and dashboards
Identify trends and systemic issues impacting pipeline integrity

Product Support Analyst

Play a key role supporting clients in the Japan/APJ market in collaboration with...

Location

Japan , Tokyo

Salary:

10000000.00 - 15000000.00 JPY / Year

Randstad

Expiration Date

August 21, 2026

Requirements

Business-level Japanese & English
3+ years in Japan's IT/SaaS industry
2+ years in a SaaS / Product Support role
Experience supporting SaaS customers & fixing app issues
Work experience in information security or Cybersecurity
Effective technical communication skills
Knowledge of basic network & internet protocols
Ability to work independently and proactively
Strong problem-solving & troubleshooting skills

Job Responsibility

Front and back-end support of the company's web application interface, and API endpoints
Provide explanations of certain product feature functionality, as well guide clients on how to find solutions in our platform
Support deployments of company's Intelligence data in customer environments, including SIEMs, ticketing systems, incident response tools, and SOAR products
Support productized integration solutions across a variety of enterprise security architectures, applications, and tools
Work with our Product and Development teams in escalation of incidents as well as assisting with advocating for product enhancements on the client’s behalf
Manage multiple projects and tasks in a dynamic, fast-paced environment
Work live APJ business hours (9am - 5pm JST)
Participate in on-call rotation to help with emergency off-hours support coverage

What we offer

健康保険,雇用保険
日曜日,土曜日,祝日

Fulltime

Product Support Analyst

This is a customer‑facing role that works closely with our Commercial, Product, ...

Location

United Kingdom , London

Salary:

Not provided

TXODDS

Expiration Date

Until further notice

Requirements

Experience in sports betting and racing, with strong understanding of odds, racing workflows, or related product domains
Background in customer-facing product support, technical support, or similar roles
A proactive, self‑directed mindset - able to learn independently, dig into complex products, and troubleshoot issues confidently
A willingness to embrace a steep learning curve
Excellent communication skills, with the ability to explain technical information clearly to both customers and internal teams
Strong problem-solving skills and the ability to manage conflicting priorities in a busy environment
A collaborative approach, working well with Triage, Product, Development, Commercial, and wider stakeholders

Job Responsibility

Supporting customers through onboarding and integration, helping them implement and use TXODDS products effectively
Providing second‑line product support, including incident management, investigation, escalation, and customer communication
Monitoring dashboards, alerts, and service performance to ensure accurate, timely data delivery across TXODDS products
Monitoring and validating sports data (including racing and odds accuracy), identifying anomalies or missing information, and resolving issues quickly
Acting as the All Sported product specialist, leading release/change management, customer communications, documentation, and internal training
Coaching and supporting Triage colleagues to ensure tickets across all service desks are handled efficiently
Working closely with developers and internal stakeholders to diagnose root causes and represent customer needs
Contributing to post‑incident reviews and identifying improvements across processes, tools, and workflows to strengthen change management, product governance, and Client Services
Creating and maintaining documentation, user guides, knowledge base articles, and internal training materials
Participating in the Client Services rota, including a weekend day and occasional out‑of‑hours work once fully trained

Automations & AI Specialist, Product Support

Figma is growing our team of passionate creatives and builders on a mission to m...

Location

United States , San Francisco; New York

Salary:

102000.00 - 215000.00 USD / Year

Figma

Expiration Date

Until further notice

Requirements

3+ years of experience implementing AI, automation, or support tooling solutions in a Customer or Product Support environment
Hands-on experience with AI-powered support tools such as chatbots, agent efficiency workflows, automation, or similar technologies
Experience working with Zendesk, including workflows, business rules, or integrations
Strong analytical and problem-solving skills, with experience using data to inform decisions and improvements
Proven ability to partner with technical and non-technical teams to deliver system or tooling changes
Excellent communication skills and comfort working across multiple stakeholders
A curious mindset and willingness to learn new systems and problem spaces as needs evolve

Job Responsibility

Design, implement, and iterate on AI-powered support solutions that improve customer experience and Specialist efficiency across Product Support
Own and evolve AI-driven workflows, including customer-facing chatbots and internal support tooling, using data, experimentation, and feedback to guide improvements
Improve workflows and automation across Zendesk and the broader Product Support tech stack, activating underutilized capabilities within existing tools
Analyze data, metrics, and user feedback to identify patterns, opportunities, and areas for optimization across support systems
Partner closely with Engineering, Internal Tools, Analytics, Programs, and Support teams to design and deliver scalable, well-integrated solutions
Create and maintain documentation critical to system success, including playbooks, governance models, workflows, and implementation plans
Contribute to Product Support’s AI and tooling strategy by experimenting with new approaches and staying up to date on relevant technologies and best practices

What we offer

equity
health, dental & vision
retirement with company contribution
parental leave & reproductive or family planning support
mental health & wellness benefits
generous PTO
company recharge days
a learning & development stipend
a work from home stipend
cell phone reimbursement

Fulltime

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Integrated Product Data Environment Support

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