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Integrated Logistics Support Specialist

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Plusnet

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Location:
United Kingdom , Watford

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating.

Job Responsibility:

  • Manage a team in delivering excellence in customer service delivery through tactical delivery of issue resolution
  • Focus on activities and programs that enhance customer facing engineering capabilities
  • Manage and maintain the ILS function within a large complex Managed Service
  • Manage, coach, mentor, inspire and support the platform team through continuous improvement
  • Be technically current and competent in a wide range of technologies to design & develop and deliver ILS interventions
  • Manage, plan, and administrate complex ILS activities and strategies
  • Lead, create/develop strategy & policy and manage ILS activities
  • Champion and aid cost reduction within area of responsibility

Requirements:

  • ITIL V4 Foundation or working towards accreditation
  • Must be able to obtain DV Security Clearance
  • Must have lived in the UK for 10 years+
  • Service Delivery
  • Issue Resolution
  • Stakeholder Management
  • Quality Assurance
  • Decision Making

Nice to have:

  • ILS Accreditations/Courses in Obsolesce Management
  • ILS Accreditations/Courses in Reliability, Availability and Maintainability
  • ILS Accreditations/Courses in Supportability Engineering
  • ILS Accreditations/Courses in NSN Training
What we offer:
  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • On-call allowance
  • 25 days annual leave (not including bank holidays), increasing with service
  • Flexible benefits including cycle to work, healthcare, season ticket loan
  • World-class training and development opportunities
  • Equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
  • Enhanced women’s health support
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks paid carer’s leave
  • Option to join BT Shares Saving schemes
  • Discounted broadband, mobile and TV packages
  • Access to 100’s of retail discounts including the BT shop
  • DV clearance allowance of £5k per annum

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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