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You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating.
Job Responsibility:
Manage a team in delivering excellence in customer service delivery through tactical delivery of issue resolution
Focus on activities and programs that enhance customer facing engineering capabilities
Manage and maintain the ILS function within a large complex Managed Service
Manage, coach, mentor, inspire and support the platform team through continuous improvement
Be technically current and competent in a wide range of technologies to design & develop and deliver ILS interventions
Manage, plan, and administrate complex ILS activities and strategies
Lead, create/develop strategy & policy and manage ILS activities
Champion and aid cost reduction within area of responsibility
Requirements:
ITIL V4 Foundation or working towards accreditation
Must be able to obtain DV Security Clearance
Must have lived in the UK for 10 years+
Service Delivery
Issue Resolution
Stakeholder Management
Quality Assurance
Decision Making
Nice to have:
ILS Accreditations/Courses in Obsolesce Management
ILS Accreditations/Courses in Reliability, Availability and Maintainability
ILS Accreditations/Courses in Supportability Engineering