Intake Worker

• Determine appropriate program fit based on referral and intake information
• Complete intakes across multiple programs, including Ontario Works, Violence Against Women, and Developmental Services
• Conduct intake assessments using clinical judgment to evaluate needs, risk, and service alignment
• Utilize screening and assessment tools as part of the intake process
• Complete income assessments to determine eligibility for subsidized counselling services
• Provide clients with clear information regarding wait times and next steps
• Coordinate initial appointments with therapists and manage intake-related scheduling
• Maintain and monitor multiple waitlists
• Set up and maintain accurate client records using Caseworks
• Ensure compliance with mandatory reporting requirements
• Complete partner contacts as required for specific program areas
• Maintain organized and up-to-date client files
• Provide administrative support as needed

• Bachelor’s degree in Social Work or a related field
• Minimum of 2 years’ experience working with individuals with developmental disabilities, mental health concerns, and/or dual diagnosis
• At least 1 year of experience in intake, assessment, or a client-facing service role
• Strong clinical assessment and decision-making skills
• Excellent organizational and administrative skills
• High level of computer literacy (including Microsoft Office and case management systems)
• Ability to maintain confidentiality and exercise sound professional judgment
• Strong time management skills and ability to manage competing priorities
• Ability to remain composed in high-demand or complex situations
• Demonstrated ability to work both independently and collaboratively
• Strong interpersonal and communication skills

Experience collaborating with community services is an asset

• $ 1,000 Health Care Spending Account
• Flexible work hours to support work–life balance
• Hybrid work model (remote and in-person)
• Funded professional development opportunities (as available)
• A supportive leadership team that prioritizes staff wellbeing
• A collaborative workplace that values innovation, leadership, and community impact