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Intake Specialist

Bosnia and Herzegovina, Tuzla · Job Posted June 09, 2026
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Job Description

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Job Responsibility

  • Answer and route incoming calls
  • Support the pre-certification process
  • Manage and triage service requests
  • Maintain accurate case documentation
  • Meet daily productivity and quality standards

Requirements

  • Associate degree preferred in business, management, or a related field
  • Prior experience in customer service and/or a medical background
  • Prior insurance and/or claims experience
  • Experience in medical front office, hospital patient intake, or medical claims processing preferred
  • Proficiency in Microsoft Excel, Word, and Outlook
  • Accurate data entry at 40 WPM minimum
  • Experience managing high volumes of inbound customer service calls

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