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Northern Rivers Community Gateway Logo Northern Rivers Community Gateway · -

Intake Officer

Australia, Casino Employment contract · Job Posted January 03, 2026
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Job Description

We are seeking a compassionate and organised Intake Officer to join our Health, Economic and Social Inclusion branch. This role is often the first point of contact for people accessing Community Gateway services and plays a vital role in ensuring individuals and families receive timely, respectful and appropriate support. Working as part of a supportive team and under general direction, you will provide intake, assessment, information and referral services through face-to-face, telephone, email and virtual enquiries. You will also support the day-to-day operations of the Casino Neighbourhood Centre and contribute to positive community engagement.

Job Responsibility

  • Provide intake, assessment, information and referral services to community members
  • Respond to enquiries and connect clients with appropriate NRCG services and external supports
  • Obtain informed client consent and maintain accurate records and data
  • Assist clients to complete forms and navigate services
  • Provide brief interventions and appropriate follow-up
  • Support administrative and operational functions of the Casino Neighbourhood Centre
  • Maintain confidentiality and professional boundaries at all times
  • Actively contribute to a collaborative, respectful team culture

Requirements

  • Certificate III in Business Administration or equivalent experience in intake or community services
  • Strong interpersonal skills and the ability to work sensitively with people in crisis
  • Demonstrated ability to engage respectfully with Aboriginal and Torres Strait Islander peoples
  • Sound administrative skills and attention to detail
  • Proficiency in Microsoft Word, Excel and Outlook
  • NSW Working With Children Check
  • National Police Check
  • Current NSW Driver Licence

Nice to have

  • Experience in community or human services environments
  • Knowledge of community support programs and statutory requirements
  • Experience using outcome measurement tools

What we offer

  • Salary packaging to increase your take home pay
  • Supportive supervision and professional development opportunities
  • A values driven, inclusive and collaborative workplace
  • Meaningful work making a genuine difference in the Casino community
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