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Robert Half · Legal

Intake Coordinator

United States, Houston · Job Posted May 29, 2026

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Job Description

We are looking for a compassionate and detail-oriented Intake Coordinator to support a busy plaintiff personal injury litigation team in Houston, Texas. This position serves as an important first point of contact for prospective clients, helping them feel heard while collecting the information needed to assess new matters. The ideal candidate is comfortable managing frequent phone interactions, handling sensitive conversations professionally, and keeping intake records organized and up to date.

Job Responsibility

Serve as the initial contact for potential clients by answering incoming calls and responding with professionalism and empathy
Conduct thorough intake conversations to collect key facts, injury details, and other information needed for case evaluation
Review new inquiries in accordance with firm guidelines to help identify matters that may be appropriate for representation
Enter and maintain accurate client and case information in the firm’s case management platform and related systems
Arrange consultations between prospective clients and attorneys and help facilitate a smooth transition into the onboarding process
Obtain and organize supporting materials, including records and documents related to claims, treatment, and injuries
Follow up with prospective clients and referral sources to maintain communication and move matters forward in a timely manner
Work closely with attorneys and administrative staff to ensure the intake workflow remains efficient and client-focused

Requirements

At least 2 years of experience as a case manager, intake coordinator, legal support, or a related role
Prior background in plaintiff personal injury is strongly preferred
Strong verbal and written communication skills with the ability to speak tactfully about sensitive client situations
Demonstrated ability to stay organized, manage multiple priorities, and perform accurately in a high-volume setting
Proficiency with Microsoft Office, data entry, and case management software
Experience handling inbound telephone communications and maintaining accurate records.

Nice to have

Bilingual English and Spanish skills are preferred but not required

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Robert Half - All Job Offers

Houston

Intake Coordinator

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