This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for an Intake Coordinator to support leave administration and employee assistance services for a healthcare organization in Minneapolis, Minnesota. This Long-term Contract position focuses on reviewing documentation, resolving complex intake and benefits-related questions, and ensuring accurate processing across HR and payroll workflows. The ideal candidate brings strong attention to detail, sound judgment, and the ability to guide employees and managers through leave-related processes with clarity and professionalism.
Job Responsibility
Review leave-related forms and supporting records to determine appropriate case outcomes and next steps
Address non-routine issues and escalated concerns by researching details thoroughly and providing clear, accurate resolution
Speak with employees to understand their situation, answer questions, and explain how leave programs and related benefits may apply
Enter information into designated systems and complete transactions with a high degree of accuracy and timeliness
Maintain organized case files and tracking records to support compliance, reporting, and follow-up activities
Process payroll-related items connected to leave activity in accordance with established procedures
Carry out HR workflow tasks within healthcare management and case administration tools to keep cases moving efficiently
Deliver guidance and training sessions for managers on leave practices, documentation expectations, and process awareness
Educate employees on accruals, COBRA, short-term disability, and long-term disability as they relate to time away from work
Requirements
Experience in intake coordination, leave administration, employee support, or a related HR operations role
Ability to review documentation carefully and make informed decisions based on policy and process guidelines
Strong data entry skills with experience working in case management, content management, or similar systems
Comfortable handling escalated questions and resolving issues in a detail-focused, service-oriented manner
Working knowledge of payroll processing and record maintenance in a fast-paced production environment
Clear verbal and written communication skills, including the ability to explain benefits and leave information to employees and managers
Proficiency with client intake processes, client applications, and digital record systems such as CMS platforms
Strong attention to detail, organization, and the ability to manage multiple tasks with accuracy