Intake Coordinator Job at Robert Half (Worthington)

Intake Coordinator

Robert Half

Location:
United States , Worthington

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for an Intake Coordinator to support a mission-driven organization serving the Worthington, Ohio community. This Long-term Contract position is ideal for someone who combines compassion with strong organizational skills and can create a positive experience for clients during the intake process. The successful candidate will manage incoming inquiries, gather accurate information, and coordinate next steps while working efficiently across multiple tasks and systems.

Job Responsibility:

Respond to incoming client calls and inquiries with professionalism, empathy, and a service-focused approach.
Guide individuals through the intake process by collecting required information and ensuring records are complete and accurate.
Coordinate referrals, appointments, and follow-up activities to help clients access appropriate services in a timely manner.
Maintain organized documentation and update intake data within internal systems using strong technical skills.
Communicate clearly with internal teams through tools such as Microsoft Teams to share updates and resolve client-related questions.
Manage a high volume of requests while balancing competing priorities and maintaining attention to detail.
Provide support to clients and stakeholders by explaining processes, answering questions, and addressing concerns effectively.

Requirements:

Prior experience in intake coordination, customer service, call center support, or a related client-facing role.
Background in healthcare, social services, nonprofit organizations, or a similar service-oriented environment.
Demonstrated ability to handle multiple responsibilities at once while staying organized and accurate.
Strong interpersonal skills with a compassionate and empathetic approach to client interactions.
Confidence using computer systems and communication platforms, including Microsoft Teams.
Ability to document information thoroughly and maintain confidentiality when handling sensitive records.
Clear verbal and written communication skills with a focus on professionalism and responsiveness.

What we offer:

medical
vision
dental
life and disability insurance
company 401(k) plan

Additional Information:

Job Posted:
May 13, 2026

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