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This role is about being the first calm, confident voice a family hears, but it’s also about recognising opportunities to help more people and growing the support we provide across Hertfordshire. Your focus will be to increase weekly delivered care hours by converting referrals into active packages of care, reducing the time it takes to safely implement new support, building strong relationships with social workers, health professionals and private clients, and working closely with coordination and recruitment to maximise capacity.
Job Responsibility:
Managing and responding promptly to all incoming referrals
Tracking enquiries and improving conversion rates
Designing person-centred care packages
Confidently discussing options with private clients
Building ongoing relationships with commissioners and healthcare professionals
Making proactive outbound calls to follow up enquiries
Working alongside marketing and recruitment to support sustainable growth
Participation in the on call rota (weekdays, weekends and bank holidays on rotation, including alternate weekends)
Requirements:
A natural communicator with a warm but confident telephone manner
Commercially aware and comfortable discussing services and value
Target-driven and motivated by results
Organised and able to manage competing priorities
Passionate about high-quality, person-centred care
A driver with access to their own vehicle
Nice to have:
Care coordination or care sector experience
What we offer:
Uncapped commission structure
On average £5,000–£15,000 additional earnings per year (with no cap)
Progression opportunities within a growing organisation
Supportive leadership and open door culture
A positive office environment (including the office dog and occasional puppies)