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Intake Consultant

United Kingdom, St Albans 25000.00 - 29000.00 GBP / Year · Job Posted February 20, 2026
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Job Description

This role is about being the first calm, confident voice a family hears, but it’s also about recognising opportunities to help more people and growing the support we provide across Hertfordshire. Your focus will be to increase weekly delivered care hours by converting referrals into active packages of care, reducing the time it takes to safely implement new support, building strong relationships with social workers, health professionals and private clients, and working closely with coordination and recruitment to maximise capacity.

Job Responsibility

  • Managing and responding promptly to all incoming referrals
  • Tracking enquiries and improving conversion rates
  • Designing person-centred care packages
  • Confidently discussing options with private clients
  • Building ongoing relationships with commissioners and healthcare professionals
  • Making proactive outbound calls to follow up enquiries
  • Working alongside marketing and recruitment to support sustainable growth
  • Participation in the on call rota (weekdays, weekends and bank holidays on rotation, including alternate weekends)

Requirements

  • A natural communicator with a warm but confident telephone manner
  • Commercially aware and comfortable discussing services and value
  • Target-driven and motivated by results
  • Organised and able to manage competing priorities
  • Passionate about high-quality, person-centred care
  • A driver with access to their own vehicle

Nice to have

Care coordination or care sector experience

What we offer

  • Uncapped commission structure
  • On average £5,000–£15,000 additional earnings per year (with no cap)
  • Progression opportunities within a growing organisation
  • Supportive leadership and open door culture
  • A positive office environment (including the office dog and occasional puppies)
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