Intake and Assessment Worker Jobs

South Coast Medical Service Aboriginal Corporation

Location:
Australia, Nowra

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a passionate and dedicated Intake and Assessment Worker. In this role you will be responsible for the implementation of a coordinated intake process that identifies and supports client needs, assessment, referral allocation, brief intervention and registration for Aboriginal people and their families accessing the SCMSAC services.

Job Responsibility:

Conduct and complete intake screening and referral coordination, including completing relevant assessments and monitoring and allocating incoming referrals as per intake process
Manage and maintain an up to date appointment book for Wellbeing intakes, ensuring intake appointments are booked in and actioned as required
Respond to enquiries/requests/referrals for information and services related to SCMSAC within two business days of receiving the query
Ensure all current client lists are up to date weekly
Enter all referrals onto the database daily, in accordance with guidelines and procedures
Enter relevant information into the database at every point of contact
Book intake appointments within 24 hours of receipt
Answer and refer incoming phone calls and transfer to the relevant staff member and/or team
Produce data reports as required
Coordinate, update and review referral waitlists for programs and services

Requirements:

Aboriginality*
Minimum Cert IV in Community Services, or related fields or demonstrated experience in these sectors
Demonstrated understanding of the mental health, drug and alcohol and social wellbeing issues affecting Aboriginal and Torres Strait Islander people
Proficiency in report writing, and demonstrated ability to develop, organise and maintain records and reports
The ability to effectively communicate with people from a variety of backgrounds
High level of integrity and regard for professional boundaries and confidentiality
Demonstrated computer proficiency, including the use of Microsoft Office applications, clinical record and data management systems and software
Experience working with Aboriginal children, adolescents, families and communities
Current NSW Drivers License

Nice to have:

Willingness to adapt to the evolving needs of clients and the organisation
Experience working within Aboriginal communities and understanding of community dynamics
Drug and Alcohol First Aid Certificate

What we offer:

Generous employment conditions, competitive rates, and access to salary packaging
Ongoing career development, education, and training
A collaborative, respectful, and inclusive team environment where you can thrive
Strong team values and community impact
Opportunities for professional growth
A welcoming environment that supports Aboriginal and Torres Strait Islander applicants
Competitive salary
Monthly RDOs (Rostered Days Off)
Paid Christmas shutdown period in addition to standard leave entitlements
Take advantage of up to $15,900 in tax-free income through salary packaging (NFP benefit)
Ongoing training, support, and career advancement opportunities
Opportunity to work within a supportive, dedicated team
Ongoing professional development and training
Access to a free Employee Assistance Program with confidential support for mental, emotional, financial, and physical wellbeing

Additional Information:

Job Posted:
December 12, 2025

Expiration:
January 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Intake and Assessment Worker