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Intake Administration & Partnership Worker

Australia, Penrith · Job Posted July 03, 2026
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Job Description

The role is responsible for the administrative and intake needs of the Child, Youth & Family program and ensuring a positive first point of contact for clients. This will include managing a high load of referrals and ensuring they meet the program’s criteria, contacting clients and assessing their readiness to engage in the program, making referrals to other services and creating client profiles. You will also assist in the preparation and set up of community, team and group work events.

Job Responsibility

  • Managing a high load of referrals and ensuring they meet the program’s criteria
  • Contacting clients and assessing their readiness to engage in the program
  • Making referrals to other services and creating client profiles
  • Assisting in the preparation and set up of community, team and group work events

Requirements

  • Degree in Social Work, Social Science, Community Welfare & Psychology or equivalent
  • Experience in Community Services Sector
  • Demonstrated experience in the delivery of telephone assessment and referral services to individuals, families and communities with diverse and complex cultural, emotional and social needs
  • Experience in management of a reception/front office, including diary management, greeting clients and visitors and dealing with their enquires and any concerns, and answering phones
  • Experience with electronic client databases and the effective management of client information
  • Ability to exercise discretion/confidentiality when handling sensitive information
  • Cultural competence and experience working alongside Culturally and Linguistically Diverse people and First Nations families
  • Current NSW or National driver's license and Working With Children's Check
  • Wesley Mission is a Christian organisation requiring all staff to affirm its values and Code of Conduct

What we offer

  • Salary Packaging
  • Generous Annual Training Package

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