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The Insurance Verification Specialist (Non-Discovery) provides direct support to the Revenue Cycle Management Department, which includes Reimbursement Services, Cash Application, Patient Account Specialist, Billing and Collections. This position is required to collaborate cross-functionally with other Cardiology healthcare teams to coordinate and align in our mission statement of Saving and Sustaining Lives. The Insurance Verification Specialist position is responsible for verifying patients’ insurance coverage, obtaining eligibility and benefits information, securing authorizations when applicable and preparing accurate financial estimates/quotes for medical services. This role ensures patients understand their coverage, estimated out-of-pocket costs, and payment responsibilities prior to treatment supporting both patient satisfaction and revenue cycle efficiency. Additionally, this position will work with the management team to identify process and procedure gaps, to ensure maximum reimbursement potential.
Job Responsibility:
Verify insurance eligibility and benefits for patients using payer portals, phone calls and electronic systems
Review and interpret insurance plans, coverage limitations, exclusions and coordination of benefits
Calculate patient financial responsibility including deductibles, co-pays, co-insurance and non- covered services
Obtain prior authorizations, referrals and pre-certifications when required by insurance carriers
Document all verification details, benefit information, and communications in the billing system
Identify payer trends and establish payer-specific strategies to overcome reimbursement challenges
Communicate effectively with patients regarding their insurance benefits, financial estimates and payment options
Contact patients/families/caregivers/Clients and Account Executives as needed to obtain current demographics, insurance, physician, and device usage, to ensure appropriate insurance reimbursement
Requirements:
High school diploma or equivalent required, Associate’s or Bachelor’s degree preferred
2+ years of healthcare related experience in the revenue cycle process with a specialized focus around eligibility and benefit verification, claims submission
Knowledge of Federal, State, and Local regulations, guidelines, and standards, payer rules, medical coding basics (ICD-10, CPT) including a working knowledge of HIPAA rules and regulations
Experience with medical record reviews to identify and ensure medical necessity
Ability to work independently and in a team environment
Possess the ability to manage time and prioritize critical priorities
Proficiency in Microsoft Office Software
Nice to have:
Cardiology related experience a plus
What we offer:
Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer
medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service