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This is a contract position where you will play a key role in supporting patients within the Emergency Department. You will assist individuals by identifying their needs, documenting essential health information, and connecting them with available resources to enhance their care experience.
Job Responsibility:
Conduct one-on-one patient interactions within the Emergency Department to assess needs and provide support
Utilize the provided screening tools to evaluate social determinants of health and document findings accurately in the electronic medical record
Identify patients with positive screenings and coordinate referrals to social workers for further assistance
Provide patients with information about supportive services available through the Emergency Department
Access and navigate electronic medical record systems, including Altera, to document and retrieve necessary information
Collaborate with the Emergency Department team to ensure seamless patient care and effective communication
Maintain accurate and organized records of patient interactions and referrals
Work closely with the ED social worker to align schedules and enhance patient support during standard business hours
Ensure compliance with organizational policies and procedures while handling sensitive patient information securely
Requirements:
Associate's Degree in a relevant field is required
Proficiency in electronic medical record systems, including Altera
Experience with Allscripts, Cerner Technologies, and other healthcare software systems
Strong ability to document and assess social determinants of health using screening tools
Familiarity with CRM systems, billing functions, and benefit authorizations
Excellent communication skills to interact effectively with patients and healthcare teams
Capability to manage inbound calls and provide accurate information
Detail-oriented with the ability to create and interpret charts and graphs
What we offer:
medical, vision, dental, and life and disability insurance