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To provide professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims. The role requires a willingness to travel within the UK and flexibility in working arrangements to meet business requirements.
Job Responsibility:
To provide professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims
To proactively manage own work efficiently and effectively to achieve business objectives and meet defined service level agreements (SLAs)
To visit damaged properties and assess technical and insurance aspects required to resolve insurance claims and to reinstate damaged buildings
To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly
To liaise with clients, policyholders, local authorities, third parties, claims handlers and other work colleagues as required
To maintain and update accurate records on the company claims management IT system
To proactively work on own initiative and manage a portfolio of work within a regional area and assist in other areas as and when required
Requirements:
Educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar
Excellent communication skills and articulation
Understanding and recognition of Customer Service and Quality
Flexibility and adaptability
The ability to work in a fast paced and changing environment
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