Insurance Services Coordinator

• End-to-End Motor Claims Management: Coordinate repairs, assessments, legal demands, and third-party recoveries for a massive fleet of over 4,000 vehicles
• Stakeholder & Vendor Management: Liaise with internal mechanical/operational teams, legal representatives, claims consultants, and a state-wide network of repairers to minimise vehicle downtime
• Reporting & Data Analysis: Maintain the in-house online claims database and deliver high-quality quarterly forecasting, status reports, and business intelligence to the Chief Risk Officer
• Liability & Dispute Resolution: Make definitive decisions on claim liabilities, negotiate settlements, and coordinate legal debt recovery services
• Training & Capability Building: Travel/engage state-wide to deliver training on insurance processes and update internal guidelines, manuals, and intranet resources

• Must hold (or be willing to obtain) a valid Working with Children Check
• Alignment with robust community values, including a strict commitment to child safety, diversity, and workplace safety
• Readiness to participate in occasional incident management support roles as appropriate to your experience
• Insurance Expertise: Proven experience managing motor vehicle insurance claims in compliance with the Road Safety Act and Insurance Contracts Act
• Outstanding Communication: Superior interpersonal, negotiation, and customer service skills to confidently manage relationships with diverse stakeholders (from internal executives to external contractors and legal teams)
• Strong Reporting Capabilities: Excellent computer literacy (MS Office and insurance databases) with a sharp ability to analyse data, track financial profiles, and compile executive-ready reports
• Autonomy & Drive: A high level of attention to detail and the capability to work independently under minimal supervision while remaining a collaborative team player

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