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A specialist international insurance provider is seeking a Schemes Manager to oversee their Education and Not-for-Profit (NFP) insurance schemes. This role is full-time, with hybrid working and ideally onsite 2-3 days per week. In this role, you will manage and develop relationships with scheme insurers and partners, ensuring they deliver exceptional service and commercially viable propositions. You will monitor operational performance, drive process improvements, and support the delivery of new products and capacity. You’ll also oversee contracts, review insurer agreements, and provide insights to enhance scheme performance and customer outcomes.
Job Responsibility:
Manage and oversee third-party relationships and scheme partners
Monitor profitability, operational effectiveness, and customer satisfaction
Drive initiatives to improve service, operational efficiency, and risk management
Support new product launches and capacity requirements
Review contracts and negotiate insurer agreements
Requirements:
Experience managing third-party relationships or operational service delivery
Understanding of the insurance market
Strong communication, negotiation, and stakeholder management skills
Analytical mindset with excellent problem-solving skills
Track record of delivering exceptional customer service
What we offer:
Competitive salary and benefits
Hybrid working and flexible arrangements
Opportunity to shape and improve specialist insurance schemes
Collaborative, supportive culture with focus on customer and partner outcomes