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This role focuses on supporting patients with referrals, pre-authorizations, and guiding them through the process to ensure high-quality care. As this is a long-term contract position, you will have the opportunity to make a meaningful impact on patient satisfaction and healthcare coordination.
Job Responsibility:
Facilitate the referral process by assisting patients with completing necessary documentation and addressing any related inquiries
Coordinate and verify insurance referrals to ensure proper authorization and compliance with healthcare policies
Schedule and confirm patient appointments while maintaining accurate records in the system
Educate patients on referral processes and pre-authorization requirements to provide clarity and enhance their experience
Collaborate with healthcare providers to process referrals efficiently and ensure timely patient care
Maintain up-to-date patient medical records and ensure the accurate documentation of referral details
Monitor referral statuses and follow up with patients and providers when necessary
Support patients by checking them in and addressing any concerns related to insurance or appointments
Review and verify referral authorization details to ensure alignment with healthcare standards
Assist in coordinating care between patients and providers to optimize service delivery
Requirements:
At least 2 years of experience in insurance referrals, patient scheduling, or a similar healthcare coordination role
Proficiency in managing patient medical records and scheduling appointments
Strong understanding of referral verification and authorization processes
Excellent communication skills to assist patients and collaborate with providers effectively
Ability to educate patients on healthcare procedures and insurance requirements
Detail-oriented with the ability to maintain accurate and organized records
Familiarity with healthcare systems and policies related to referrals and authorizations
Proven ability to multitask and prioritize tasks in a fast-paced environment
What we offer:
medical, vision, dental, and life and disability insurance