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Insurance Referral Coordinator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Oakland

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for 10 dedicated Insurance Referral Coordinators to join our healthcare client in Oakland, California. In this is a 3–4-month contract role, you will play a vital part in ensuring seamless coordination of patient care by managing insurance referrals and related administrative tasks. This position offers an excellent opportunity to grow within the healthcare industry while working in a collaborative and dynamic environment.

Job Responsibility:

  • Coordinate referral appointments for patients, ensuring all necessary details are accurately documented
  • Maintain and update patient records to reflect referral and insurance information
  • Verify insurance eligibility and benefits to support patient care processes
  • Obtain prior authorizations for referrals and procedures as required
  • Make outbound calls to patients and providers, with an average of 60+ calls daily
  • Provide administrative support to the healthcare team, ensuring efficient workflow
  • Deliver exceptional customer service to patients and providers, addressing inquiries promptly
  • Collaborate with colleagues to streamline referral generation and authorization processes
  • Focus exclusively on scheduling external referrals currently pending (approximately 2,500 referrals)
  • Contact specialty offices to secure appointments
  • Document scheduling activity accurately in the EMR system and Transportation Calendar
  • Collaborate with internal teams to ensure referral progression
  • Schedule of 30 appointments per day
  • Meet or exceed daily outreach and documentation targets
  • Contribute to measurable reduction of referral backlog within the 90-day assignment period
  • Maintain accuracy and timeliness in documentation to support regulatory compliance

Requirements:

  • Minimum of 2 years of experience in a healthcare or insurance referral coordination role
  • Strong knowledge of referral generation, authorization, and verification processes
  • Proficiency in patient intake procedures and maintaining accurate medical records
  • Familiarity with Medisoft or similar healthcare software
  • Excellent organizational skills and ability to prioritize tasks effectively
  • Exceptional communication skills for handling calls and interacting with patients and providers
  • Demonstrated ability to deliver high-quality customer service in a healthcare setting
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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