Insurance Operations Manager Jobs

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Insurance Broker Operations Excellence Manager

On behalf of our client, a prestigious and rapidly expanding global insurance br...

Location

Singapore , Singapore River

Salary:

Not provided

Randstad

Expiration Date

January 06, 2026

Requirements

5+ years of experience in insurance operations, broker support, or underwriting operations
2+ years of proven experience in team leadership, management, or senior-level mentoring
Strong knowledge of the commercial/specialty insurance ecosystem (Lloyd’s market experience is a significant advantage)
A proven track record of identifying and implementing successful process improvements
a Lean or Six Sigma mindset is highly desirable
Exceptional analytical skills and a data-driven approach to problem-solving
Outstanding communication and stakeholder management skills, with the ability to influence and collaborate effectively at all levels
Resilient, proactive, and solutions-oriented mindset
Technical proficiency in core broking systems (e.g., Eclipse, PPL) and the MS Office Suite

Job Responsibility

Team Leadership & Development: Build and manage the Broker Enablement team, setting clear KPIs, SOPs, and performance targets. Mentor and coach team members to foster a high-performance, collaborative culture
Process Optimisation: Act as the primary driver for continuous improvement. You will identify operational bottlenecks, streamline broker-to-ops workflows, and implement scalable solutions (including automation) to enhance efficiency
Stakeholder Collaboration: Serve as the key operational partner for senior brokers, underwriting teams, compliance, and finance
Operational Excellence: Oversee core broking operations, ensuring flawless execution, data integrity, contract compliance, and adherence to service standards
Reporting & Analytics: Develop and track key operational metrics, delivering actionable insights to senior management to support strategic decisions

What we offer

The unique opportunity to build and lead a core operational function within one of Asia’s most established and fastest-growing broking firms
A high-impact role where you will directly shape the firm's operational efficiency, team culture, and client delivery outcomes
A career path within a collaborative, accountable, and growth-focused company that values specialist knowledge and innovation

Fulltime

Operations Manager

Lawes Consulting Group are partnering with an expanding insurance broker who is ...

Location

United Kingdom , South Yorkshire

Salary:

45000.00 - 55000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience as an Operations Manager, preferably within an insurance brokerage environment
Strong knowledge of insurance brokerage operations, including compliance, underwriting, and claims processes
In-depth understanding of regulatory requirements and industry standards
Proficiency in using the Acturis trading platform
Excellent communication and interpersonal skills
Relevant insurance qualifications are desirable but not essential

Job Responsibility

Oversee and manage the daily operations of the insurance brokerage, ensuring efficiency and effectiveness
Lead, mentor, and develop a team of operations staff, fostering a culture of collaboration and excellence
Develop and implement operational policies, procedures, and best practices to improve productivity and service delivery
Monitor and ensure compliance with regulatory requirements and industry standards
Collaborate with senior management to align operational strategies with business goals
Manage relationships with insurers, underwriters, and other third-party providers
Analyse operational performance metrics and implement improvements to drive results
Oversee the implementation and maintenance of brokerage software and systems
Handle escalated client issues and ensure timely resolution
Support business growth initiatives by optimizing operational processes and resources

Fulltime

Partnerships Operations Manager

We are seeking an experienced lead to support and scale our management of partne...

Location

India , Bangalore

Salary:

Not provided

Ethos

Expiration Date

Until further notice

Requirements

Debt collection experience is mandatory
5+ years in operations, debt management or debt recovery operations
2+ years of experience managing a team and operations
Extensive knowledge of debt management trends and new technology
Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner
Strong intellectual curiosity and drive to solve problems
Excellent time management and prioritization necessary to balance all responsibilities
Can adapt to changes quickly
Adaptable to change and ability to change tasks quickly with maintaining attention to detail

Job Responsibility

Lead and manage day-to-day debt management team operations
Develop and execute effective agent debt management procedures, policies, and standards
Gather, document, prioritize, and communicate relevant enhancements and fixes to our debt management practice, including working with Engineering, Marketing, and Analytics
Partner with the Head of Partner Operations to develop relevant goals and objectives then work with the team to meet them on a consistent basis
Monitor relevant debt management metrics and prepare reports
Act as liaison between Accounting, Risk Ops, Sales and other cross-functional partners
Gather, document, and communicate relevant product, marketing, and business updates to the debt management team
Recruit, hire, mentor, and develop partnership operations associates
Create and nurture a work environment and team culture where agents can excel
Stay informed on the latest industry best practices, strategies, and methods

Operations Manager

Lawes Consulting Group are partnering with an expanding insurance broker who is ...

Location

United Kingdom , York

Salary:

45000.00 - 55000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience in an operational role, preferably within an insurance broking or regulated professional services environment
Possess an understanding of operations, compliance, systems, and efficiencies
In-depth understanding of regulatory requirements and industry standards
Proficiency in using the Acturis trading platform
Excellent communication and interpersonal skills
Possess strong organisational and project management skills
The ability to analyse data effectively and take a holistic view of the company’s processes

Job Responsibility

Oversee and manage the daily operations of the insurance brokerage, ensuring efficiency and effectiveness
Build relationships with colleagues in order to gain ‘buy in’ and allow smooth transitional changes
Develop and implement operational policies, procedures, and best practices to improve productivity and service delivery
Monitor and ensure compliance with regulatory requirements and industry standards
Collaborate with senior management to align operational strategies with business goals
Analyse operational performance metrics and implement improvements to drive results
Oversee the implementation and maintenance of brokerage software and systems
Support business growth initiatives by optimising operational processes and resources

Fulltime

Manager, Operations Support Services

This critical role goes beyond maintenance—it's about managing our entire operat...

Location

Canada , Toronto

Salary:

94000.00 - 115000.00 CAD / Year

Randstad

Expiration Date

February 12, 2026

Requirements

Proven, substantial experience working in a unionized environment and managing related labour relations matters
A university degree or 3-year college diploma in facilities management, project management, business management, contract management, or a related subject area
A minimum of five (5) years’ experience in facilities, operations, project management, or a related field
Strong working knowledge of relevant employment laws, including the Occupational Health and Safety Act, WHMIS, and the Employment Standards Act
Demonstrated experience in managing large and complex facilities-related projects and strong expertise in procurement and contract management processes
Excellent analytical, mathematical, and statistical skills
Exceptional interpersonal skills, sound judgment, negotiation, and conflict resolution skills
Must have the ability to be on call 24/7 and occasionally work extended or irregular hours
Must possess a valid Class "G" Driver's License for the Province of Ontario, access to a personal vehicle, and appropriate business coverage insurance ($2,000,000.00 liability minimum)

Job Responsibility

Procurement Strategy: Working with Strategic Sourcing to develop and lead the procurement process for key contracts
Performance Oversight: Evaluating contractor and vendor performance against KPIs
Process Streamlining: Identifying opportunities for gap analysis and streamlining processes
Inventory Control: Managing all aspects of the Stockroom operation
Employee Engagement: Implementing 1-on-1 time to discuss career growth
Operational Feedback: Gathering and providing clear, constructive feedback on the night maintenance program
Emissions Strategy: Supporting the implementation, maintenance, and reporting of all emissions reduction initiatives
Future-Proofing the Fleet: Designing and managing long-term plans for the acquisition, utilization, repair, and disposal of operations vehicles and equipment
Energy Conservation: Identifying and implementing strategies for Building Systems Energy Conservation
Funding Acquisition: Identifying and applying for grants or funding related to carbon emission reduction initiatives

What we offer

Comprehensive health & dental packages, beginning on day 1
Growth opportunities with a well established company
Free parking & bikeshare membership

Fulltime

Facility Operations Manager

U.S. Facilities, Inc., a premier provider of top-notch building maintenance and ...

Location

United States

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Facilities Management, Engineering, Project Management, or Business Administration is preferred, or the candidate should have the equivalent of 15+ years of experience as a Facilities Project Manager
Professional Engineer (PE) license preferred
Minimum of 7-10 years of Facility Management experience with at least 5 years at the level of Site Manager
Experience working with K-12 school districts or public sector clients, ideally in a leadership or consultative capacity
Proven ability to navigate local politics, community engagement processes, and school board relations
Knowledge of state and federal funding mechanisms related to educational facilities (e.g., ESSER funds, bonds, state capital programs)
Strong public speaking and presentation skills for representing the company at community forums and board meetings
Five plus years of experience managing union employees
Experience in construction, engineering, and all facets of facility operation and building management
Experience with critical system environments required

Job Responsibility

Ensure the day-to-day operations of a high-profile high-rise building, ensuring that all building operations and maintenance services are effectively delivered, and facility needs are met, including preventive maintenance, life-safety, engineering, and general maintenance
Ensure that staff implement and provide these services in a manner consistent with USF policies and ownership directives
Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the property
Respond positively and promptly to requests from building tenants and occupants
Oversee the implementation of ongoing contract programs to assess tenant and occupant needs constantly and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)
Ensure that all site-specific documentation and reports are completed accurately and on time
Prepare, review, and provide initial approval for all budgets, financial reports (monthly and quarterly), expenditures, and purchase orders related to the facility or complex as needed
Collect, analyze, and report statistical data as needed to provide an accurate and current assessment of facility management objectives
Manage all contractor relationships, including negotiating pricing and contract terms, managing agreements, developing service specifications, ensuring client compliance, verifying contractor compliance, and replacing contractors as necessary
Hire, train, and motivate operations and maintenance personnel

Fulltime

Operations Account Manager

We're looking for an Operations Account Manager to engage and help manage backof...

Location

United States

Salary:

71000.00 - 116000.00 USD / Year

Ethos

Expiration Date

Until further notice

Requirements

Excellent internal and external communication skills
Experience in external facing enterprise account management / onboarding / customer success roles
Process oriented with strong attention to detail
Desire to please customers and do whatever-it-takes approach to ensuring success
Ability to work through ambiguity and in a hyper-growth sales environment
Consistent track record of meeting and exceeding goals
Strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying partner needs
Self-starter attitude with a bias for impact and ability to thrive in a fast-paced, autonomous team environment
Impatient driver - loves to move things forward and get the job done
Tech stacks: Slack, Google Sheets/Docs/Slides, Microsoft Office, etc.

Job Responsibility

Own full lifecycle account management for SMB through enterprise B2B partners
Lead operational onboarding with partner’s operational teams
Partner with our strategic account managers to grow the business of each partner
Problem solve operational challenges
Be an expert in Ethos own back-office operations
Help define our account management strategy, cadences and processes to scale

Fulltime

Insurance Manager

We are seeking an experienced and passionate Team Manager to join one of our cli...

Location

United Kingdom , Warwick

Salary:

45000.00 - 50000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience of managing and developing teams
Strong decision-making skills and ability to work on your own initiative
Excellent data analysis skills to monitor performance and achieve results
Delivery of exceptional customer service and ability to resolve escalations
Ability to manage multiple tasks while ensuring smooth operational workflows
Ability to maintain a high level of customer service at all times
Knowledge and use of insurer products and solutions
Sales and service process knowledge, particularly sales through service
Proficient in account management systems and Microsoft Office

Job Responsibility

Lead and develop a high-performing team, ensuring alignment with company values
Manage day-to-day operations, including workflow, work allocation, and absence management across multiple locations
Conduct monthly 1-2-1s and support personal development of team members
Act as the liaison between the Training & Competency (T&C) team and department leadership
Drive results by monitoring and analysing data to ensure KPIs and SLAs are met or exceeded
Handle customer escalations and ensure delivery of exceptional service
Make independent decisions while maintaining operational efficiency
Maintain a customer-centric approach, ensuring service excellence

Fulltime

Insurance Operations Manager

Lawes Consulting Group

Location:
United Kingdom , North West London

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 27, 2025

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Job Description:

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Contract Type:
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Job Posted:
March 27, 2025