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Join the risk and insurance service to manage a varied and challenging insurance claims caseload. The service supports, challenges and develops the Council’s systems of governance, risk and control. The role involves handling property and own damage motor claims, working with external service providers and Council colleagues to support the investigation and progress of claims.
Job Responsibility:
Handle a varied and challenging insurance claims caseload
Support the investigation and progress of claims from initial notification to resolution
Provide advice and guidance to colleagues regarding claims outcomes and potential risk mitigation measures
Respond to insurance related queries and requests from officers, councillors, MPs, and third parties
Work proactively to prevent and detect fraud, assessing all claims for indicators of fraud
Maintain the Council’s electronic claims handling system
Liaise with colleagues across the Council to support the annual insurance renewals exercise and periodic tendering exercises
Requirements:
Experience of insurance claims management across various lines of business
Strong communication and interpersonal skills appropriate to dealing with the public and a diverse range of internal and external colleagues
Ability to work with limited supervision to manage workload and achieve strict deadlines
Strong IT literacy and analytical skills to review, interpret, and assess information
Working knowledge and understanding of legislation, regulations, and case law relevant to the handling of civil claims
Ability to manage confidential and sensitive material appropriately
Ability to converse at ease with customers and provide advice in accurate spoken English
Nice to have:
Professional qualification in insurance, risk management, or other relevant subject with a recognised body such as the Chartered Insurance Institute
Experience of working in local government or the public sector, or organisations that collaborate with or provide services to the public sector
What we offer:
26 days annual holiday raising to 31 after 5 years of service (pro-rata)
Access to an attractive and competitive benefits package
Access to Health & Wellbeing Programme
Flexible working
Opportunity to obtain formal qualifications under the Apprentice Levy scheme