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Insurance Officer

warrington.gov.uk Logo

Warrington Borough Council

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Location:
United Kingdom , Warrington

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Category:

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Contract Type:
Not provided

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Salary:

30024.00 - 33699.00 GBP / Year

Job Description:

Join the risk and insurance service to manage a varied and challenging insurance claims caseload. The service supports, challenges and develops the Council’s systems of governance, risk and control. The role involves handling property and own damage motor claims, working with external service providers and Council colleagues to support the investigation and progress of claims.

Job Responsibility:

  • Handle a varied and challenging insurance claims caseload
  • Support the investigation and progress of claims from initial notification to resolution
  • Provide advice and guidance to colleagues regarding claims outcomes and potential risk mitigation measures
  • Respond to insurance related queries and requests from officers, councillors, MPs, and third parties
  • Work proactively to prevent and detect fraud, assessing all claims for indicators of fraud
  • Maintain the Council’s electronic claims handling system
  • Liaise with colleagues across the Council to support the annual insurance renewals exercise and periodic tendering exercises

Requirements:

  • Experience of insurance claims management across various lines of business
  • Strong communication and interpersonal skills appropriate to dealing with the public and a diverse range of internal and external colleagues
  • Ability to work with limited supervision to manage workload and achieve strict deadlines
  • Strong IT literacy and analytical skills to review, interpret, and assess information
  • Working knowledge and understanding of legislation, regulations, and case law relevant to the handling of civil claims
  • Ability to manage confidential and sensitive material appropriately
  • Ability to converse at ease with customers and provide advice in accurate spoken English

Nice to have:

  • Professional qualification in insurance, risk management, or other relevant subject with a recognised body such as the Chartered Insurance Institute
  • Experience of working in local government or the public sector, or organisations that collaborate with or provide services to the public sector
What we offer:
  • 26 days annual holiday raising to 31 after 5 years of service (pro-rata)
  • Access to an attractive and competitive benefits package
  • Access to Health & Wellbeing Programme
  • Flexible working
  • Opportunity to obtain formal qualifications under the Apprentice Levy scheme
  • Flexi time

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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