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Aplin Logo Aplin · Insurance

Insurance Director of Operations

Canada, Saskatoon 90000.00 - 110000.00 CAD / Year · Job Posted March 25, 2026
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Job Description

Are you a visionary leader with a passion for streamlining operations and driving excellence? Our client, a well-respected insurance brokerage operating across Saskatchewan, is seeking a dynamic Insurance Director of Operations. This role offers the chance to oversee insurance brokerage functions, shaping the future of a dedicated team committed to exceptional service and operational efficiency. If you're ready to make a meaningful impact in a collaborative environment, this is the opportunity for you.

Job Responsibility

  • Provide strategic leadership across insurance brokerage operations, ensuring alignment with organizational goals
  • Develop and refine policies, procedures, and best practices to boost efficiency and service quality
  • Monitor KPIs, track performance, and lead continuous improvement initiatives
  • Supervise department heads and foster a culture of accountability, growth, and operational excellence
  • Manage relationships with third-party vendors, oversee technology systems, and optimize workflow platforms
  • Partner with customer-facing teams to uphold high standards of client service and resolution times
  • Assist with budgeting, forecasting, and managing contracts, licenses, and compliance standards

Requirements

  • Bachelor’s degree in Business Administration, Management, or a related field
  • CAIB Level III designation required
  • 7+ years of progressive operations experience within insurance brokerage
  • Proven leadership in dynamic, multi-disciplinary environments with a track record of process improvement
  • Proficiency with office productivity tools, CRM systems, and workflow software
  • Excellent analytical, organizational, and communication skills

What we offer

  • RRSP match
  • Dental, vision, and extended health care coverage
  • Paid vacation plus flex days
  • On-site parking for convenience
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