Insurance Collections Coordinator, CVS Health

CVS Health

Location:
United States, Orlando

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

CVS Health Specialty Pharmacy has an opportunity for a full-time Insurance Collections Coordinator to handle insurance follow up. The role ensures timely and accurate account payment while demonstrating excellent customer service to patients, healthcare professionals, and insurance carriers. It involves tasks such as resolving issues related to unpaid claims, maintaining supporting chronological notes, and contacting patients and insurance companies for claims processing.

Job Responsibility:

Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing
Follow-up on unpaid, recouped payments, and underpaid claims
Resolve issues with nonpayment of invoices due to insurance problems that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
Maintain patient demographic information and data collection systems
Research and respond by telephone, via the internet and in writing to insurance companies and governmental payers regarding collection issues and problems
Contact patients and Physician’s offices as well as insurance companies as needed in order to expedite claims processing.

Requirements:

1+ years of Healthcare Insurance related experience
Experience using Microsoft Office products’ specifically Excel, Outlook, and Word
Must be able to commute to the Orlando, FL office.

Nice to have:

Insurance billing or collections experience
Customer service in a healthcare environment
Experience working in a healthcare reimbursement system
Effective customer service skills and experience that shows ability to work in a team environment
Attention to detail
Ability to utilize analytical skills
Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail
Ability to communicate with clientele in a professional manner
both verbally and written.

What we offer:

Affordable medical plan options
A 401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access.

Additional Information:

Job Posted:
May 17, 2025

Expiration:
June 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Insurance Collections Coordinator