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Insurance Collections Coordinator

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Orlando

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

17.00 - 28.46 USD / Hour
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Job offer has expired

Job Description:

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: CVS Health Specialty Pharmacy, a mail service pharmacy in the Orlando area has an opportunity for a full-time Insurance Collections Coordinator to handle insurance follow up. The Insurance Collections Coordinator will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment. Located in the Orlando facility, this opportunity also provides free parking.

Job Responsibility:

  • Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing
  • Follow-up on unpaid, recouped payments, and underpaid claims
  • Resolve issues with nonpayment of invoices due to insurance problems that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
  • Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
  • Maintain patient demographic information and data collection systems
  • Research and respond by telephone, via the internet and in writing to insurance companies and governmental payers regarding collection issues and problems
  • Contact patients and Physician’s offices as well as insurance companies as needed in order to expedite claims processing

Requirements:

  • 1+ years of Healthcare Insurance related experience
  • Experience using Microsoft Office products' specifically Excel, Outlook, and Word
  • Must be able to commute to the Orlando, FL office
  • Verifiable High School Diploma or GED required

Nice to have:

  • Insurance billing or collections experience
  • Customer service in a healthcare environment
  • Experience working in a healthcare reimbursement system
  • Effective customer service skills and experience that shows ability to work in a team environment
  • Attention to detail
  • Ability to utilize analytical skills
  • Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail
  • Ability to communicate with clientele in a professional manner
  • both verbally and written
What we offer:
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • CVS Health bonus, commission or short-term incentive program
  • Free parking

Additional Information:

Job Posted:
April 25, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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