Insurance Claims Team Lead Job at Michael James Associates

Ind Manager - Business Service Support

Job Title- IND MANAGER - Business Service support. ARL- 6. Solution Line- WCRG. ...

Location

India , Bengaluru

Salary:

Not provided

Aon

Expiration Date

Until further notice

Requirements

Graduation or Post Graduation
12+ years of relevant experience
12+ years of Operations Leadership Experience, with Insurance
Claims Management Experience
Well versed with MS Excel, MS Word
Expertise in Understanding, managing and handling Claim documents, ensuring accuracy and compliance
Excellent verbal and written communication skills
Excellent organizational skills with the ability to manage multiple priorities simultaneously and to deadlines
The ability to remain calm under pressure and to work flexibly when required
A positive approach and mind-set and excellent attention to detail

Job Responsibility

Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels
Verify claim information and enter details accurately into the claims management system
Experience in team management, and ability to lead team of up to 10 or more subject matter experts, ensuring that theirs and own objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability as future leaders
Uphold and demonstrate leadership values and a proven track record of building teams, retaining talent and effective people leadership
Building strong relationships with UK colleagues, and other internal stakeholders
Should be able to present team performance using data and analytics to drive successful outcomes as well as feedback to ensure effective service delivery of KPIs
Manage the service provided to Client Service Delivery based in UK by your team of Business Service Support
Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions
Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
Monitor customer feedback and address concerns promptly to ensure satisfaction

What we offer

Cab Facility
Comprehensive benefits package
Two “Global Wellbeing Days” each year
Variety of workstyle options through Smart Working model
Continuous learning culture

Fulltime

Senior Claims Consultant

Alera Group is looking for a Senior Claims Consultant. We are seeking highly mot...

Location

United States , Tacoma; Seattle; Portland

Salary:

110000.00 - 130000.00 USD / Year

Alera Group

Expiration Date

Until further notice

Requirements

Minimum 5 years claims experience to include Commercial, Personal Multiline and Work Comp
Expertise in coverage interpretation
Proficient in complex loss analysis
Familiarity with and experience in claims litigation
Mastery of Claims Consultant duties and responsibilities
Strong & professional oral & written communication skills
Follow through and attention to detail
Dependability and Initiative
Ability to demonstrate good judgement
Proficiency in Sagitta and ImageRight as applicable

Job Responsibility

Contact with clients, carriers & internal customers on a regular basis to serve as advocate, liaison, mediator and resource
Coordinates with client/insured to assist with coverage issues
Participate in presentations with clients and prospects as requested
Documentation in ImageRight as required
Function as back-up for Claims Team members and Claims Manager
Be available on rotation for afterhours escalation calls
Identify and notify Risk Manager/Producers of claims trends to help facilitate a resolution
Assists team with high complex losses and questions related to such
Training and mentoring team members
Participation and leading claims roundtables mandatory

What we offer

medical, dental, life and disability insurance, 401k, generous paid time off

Fulltime

Senior Complex Claims Manager

As a Senior Complex Claims Manager, you will play a vital role in safeguarding t...

Location

United States

Salary:

125000.00 - 145000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of Insurance Claims Coverage and Litigation experience with an emphasis on liability and property, including severe losses and strong global exposure
Demonstrated portfolio-level leadership: setting strategy, vision, defining KPIs for immediate team
Strong data acumen: Analytical fluency working with large data sets, comfortable defining metrics and working with Analytics and Data Science
Strong knowledge complex complex resolution: Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution
Strong communication: Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, with the ability to analyze large data sets and draw reasonable conclusions
Influence Airbnb cross-functional teams globally: Proven ability to collaborate effectively across disciplines, regions, and seniority levels. Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders
Judgement
Proactively work towards achieving a fair and suitable resolution for claims in a timely manner by employing effective conflict resolution strategies
Evaluate and interpret policy language and relevant case law alongside specific loss details to make informed coverage decisions
Coordinate loss investigations with external experts across various exposures and manage the adjustment process until final resolution

Job Responsibility

Assess how the new policies /products impact the risk and exposure mitigation for high severity claims, and how our operating model should evolve
Builds partnerships and leads Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market. Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive
Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier and/or TPA to resolve the claim while meeting the needs of internal stakeholders
Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority
Accountable for performance and results Insurance Carrier and Partners worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies
Build an executive ready dashboard for the Complex Claims team (Top drivers, cycle time, reserve adequacy)
Develop and execute end to end strategies for handling Complex Claims integrating with Legal Litigation, Safety and Trust teams
Author clear process, policy changes and ensure clear change management across the team
Training and SME for L6, L7, and L8 Host Damage Protection and Host Liability Protection Specialist on claims. Works to upskill partners for growth and development. Supports the team by guiding through complex claims and changes
Complex Claim Lead for training and upskilling of AirCover Specialists on new processes, program changes, and workflows

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Insurance Specialist – Real Estate

We are supporting our client in finding a Senior Insurance Specialist to manage ...

Location

United Kingdom , London

Salary:

110000.00 - 120000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Strong insurance background within real estate
Experience managing global insurance programmes
Real estate investment or private equity experience preferred
Proven team management and leadership experience

Job Responsibility

Oversee global property, construction and W&I insurance programmes
Manage claims, invoicing, and impacts from acquisitions/disposals
Select and oversee global brokers, ensuring SLA compliance
Advise internal teams on insurance requirements and procurement for non-programme properties
Maintain process documentation related to insurance activities
Lead and develop the Insurance Officer
Provide insurance updates to senior management and respond to business queries

Fulltime

Sales and Retentions Claims Handler

We’re looking for a Sales and Retentions Claims Handler to be part of our succes...

Location

United Kingdom , Peterborough

Salary:

26074.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Proven experience in a sales or telesales environment
Excellent communication and negotiation skills
Resilient and target-driven
Ability to handle objections and convert leads into confirmed bookings/services
Attention to detail with accurate data entry
Empathetic and professional phone manner

Job Responsibility

Handle inbound and outbound calls from drivers involved in accidents
Assess customer needs and qualify them for accident management services
Promote and sell relevant services such as courtesy/hire vehicle replacement and vehicle repair management
Accurately record all customer information and case details in the CRM system
Liaise with repair garages, insurers, and legal teams where necessary
Maintain high conversion rates while ensuring compliance with FCA or other industry regulations
Follow up on leads provided by insurers, brokers, or direct marketing
Deliver excellent customer service during stressful and emotional situations for the caller
Achieve individual and team sales targets (KPIs)

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Team Manager - Sales

This is an exciting opportunity for an ambitious and experienced individual to j...

Location

United Kingdom , Peterlee

Salary:

Not provided

Auxillis

Expiration Date

Until further notice

Requirements

At least 2 years’ experience of working at a similar level of management within a contact centre environment
Display professionalism and have a pragmatic approach, with people at the heart of everything that you do
Strong people manager and able to create a professional culture where people feel involved and engaged
Excellent time management skills and can work in a fast-paced environment
Possess excellent organisational, communication and problem-solving skills
Ideally, have experience in a motor insurance, accident management or claim handling environment

Job Responsibility

Leading a motivated and engaged team of sales advisors through weekly 121s, training, on the job coaching, continual performance feedback and quality monitoring
Act as a second point of escalation for our diverse customer base, keeping customer satisfaction and communication at the heart of your decisions and behaviours in line with our values

What we offer

Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year
Public holidays
An extra day off to celebrate your birthday
Pension - Employer contributions of 3%
Free life assurance
Save-as-you-earn scheme
Colleague referral scheme (earning £1,000 per referral)
Benefits App with discounts and cashback at top retailers
Colleague assistance programme with 24/7 GP service, mental health support and physiotherapy
Cycle to work scheme

Fulltime

Claims Executive

We are currently looking for an experienced Claims Executive to join the profess...

Location

United Kingdom , Clevedon; Newport; Poole

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Proven long term experience working in a claims environment – either within Broking, Insurer or Loss Adjusting
General insurance claims experience spanning a cross-class of commercial insurance products
Self motivated with a strong sense of ownership and accountability constantly striving to provide clients with best in class claims service
Technically minded and happy to accept referrals for technical opinion from peers/direct reports
Strategic dynamic thinking with the ability to identify solutions for complex claims
Proactively arrange and manage client meetings to review claims experience, offer trend analysis and advice on improving claims loss ratios
Ability to lead, motivate and develop a team of claims professionals
Desire to mentor & coach junior members of the team
Excellent presentation skills with strong experience of Powerpoint, Excel and MS word
Confident and experience in client facing roles, including chairing meetings and leading the agenda and conversation with clients

Job Responsibility

Manage/handle allocated client claims, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, liaising with Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, ensuring swift settlement of claims and maintaining accurate computer records
Identifying any Risk Management needs for clients and liaising with our Risk Management or Broking colleagues, wherever a short fall is identified
Being confident in discussing the needs with the client and making the necessary introductions and promoting the RM benefits offered by B&B
To be proactive in the arrangement & management of regular client claim review meetings, and attend such meetings fully prepared and produce accurate up to date claims MI for the purpose of such meetings
To be available for client and/or adjuster meetings at the request of the client and in case of emergency to assist clients with their claims
Produce Claims information & reports for client renewals in good time and within specified deadlines
Utilising claims data to provide clients with claims analysis, offering insights for risk improvement and ultimately reducing the total cost of claims
Collaborate with colleagues in both broking and new business teams to ensure the provision of good quality claims data, and the provision of our claims proposition to both existing clients and any prospective clients
To be involved in new business presentations detailing the B&B claims service and how this will be provided
Produce statistics, reports and information as required

What we offer

Pension
25 days holiday + Bank Holidays + Holiday Purchase Scheme (up to 5 days)
Individual Private Medical
Life Assurance
flexible benefits post probation
Joint Pension contribution scheme
An environment built around career and personal development including fully funded qualifications (post probation)

Fulltime

Head of Finance

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Project Management: Owning the day to day activities of our finance function as the main point of contact for the business
Responsible for all group reporting to AKQA/WPP including month end as well as additional quarterly and annual reporting requirements
Supporting pipeline and fee tracking activities by liaising with the Project Leads / project teams
Identify opportunities to improve processes and financial performance of the business, whilst supporting the education of non-financial staff across the business
Lead and point of contact during internal and external audits
Own the Annual Statutory Accounts and tax packs
Own (with support from the CEO) the budgeting and re-forecasting cycles
Accounting: Revenue recognition with support from the Project Leads
Review monthly Management Accounts and provide commentary on performance vs budget
Collate monthly board pack trading update and include commentary on key KPI’s etc

Job Responsibility

Maintain the financial health of both studios, helping to increase profitability
Ensure compliance with regulations and maintain all account activities with your team
Craft financial strategies and create forecast models to determine the financial progress of both studios
Partner day-to-day with teams across the business, including close relationships with Project Leads, People, the leadership team and our CEO
Embody studio values and engage and participate passionately with every aspect of studio life and culture

Fulltime

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Insurance Claims Team Lead

Job Description

Requirements

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