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Insurance Claims Handler

United Kingdom, Belfast · Job Posted December 28, 2025
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Job Description

Brook Street Recruitment is working with our Belfast client who is currently recruiting for a new permanent Insurance Claims Handler

Job Responsibility

  • Negotiate Commercial Insurance Claims - motor, property, liability
  • Meet the agreed standards of service, volumes and performance levels, in line with KPIs
  • Efficient processing of claims
  • Provide input and advice to clients on claims progress, manage expectations and support their needs
  • Escalate claims to Account Executives and/or Senior Management in accordance with agreed referral triggers
  • Identify policy issues around policy cover and application and escalate issues as required, including potential Business E&O`s
  • Set up first advice and managing subsequent interactions with clients and insurers
  • Assist with the audit of client`s claims statistics and provision of summary reports and Analysis

Requirements

  • Experience of insurance claims handling
  • A general working knowledge of the relevant classes of Commercial Insurance business
  • Competent in Microsoft Office

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