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IDEX Consulting Ltd Logo IDEX Consulting Ltd · Insurance

Insurance Claims Handler

United Kingdom, London 40000.00 - 48000.00 GBP / Year · Job Posted March 26, 2026
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Job Description

We are seeking a competent and proactive Claims Handler to join their Real Estate Team on a part-time basis. This is a remote position, offering flexibility around working hours, with occasional travel required to client sites across the South East region. You will take ownership of managing clients' claims programmes, ensuring efficient handling of claims from notification through to settlement, while maintaining excellent service standards.

Job Responsibility

  • Manage a portfolio of property and associated liability claims from inception to resolution
  • Act as the main point of contact for clients, insurers, and third parties throughout the claims process
  • Provide clear and timely updates to clients on claim progress and outcomes
  • Liaise with loss adjusters, insurers, and other stakeholders to drive claims to successful conclusion
  • Identify trends and provide insights to support clients' risk management strategies
  • Support the Real Estate Team in delivering a high-quality, seamless service

Requirements

  • Proven experience as a Claims Handler within an insurance broker or insurer
  • Exposure to property and associated liability claims is highly desirable
  • Strong organisational skills with the ability to manage multiple claims effectively
  • Excellent communication and client relationship skills
  • Self-motivated and comfortable working remotely
  • Willingness to travel to client sites across the South East on an ad hoc basis

What we offer

  • Flexible, part-time working arrangements to suit your schedule
  • Remote working with autonomy and trust
  • Opportunity to work closely with a specialist Real Estate Team
  • Supportive and collaborative working environment
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