Insurance Claims Handler Job at IDEX Consulting Ltd (London)

Claims Handler

You will manage a portfolio of commercial claims and have exposure to the London...

Location

Ireland , Trim

Salary:

Not provided

Optis Insurance

Expiration Date

Until further notice

Requirements

Experience of commercial claims handling a distinct advantage
Excellent organisational skills and ability to prioritise multiple tasks
Strong decision making and effective time management skills
Excellent analytical and numerical skills
Excellent interpersonal and verbal/written communication skills
A positive and professional attitude to customer service
Ability to develop and sustain professional relationships with both internal and external stakeholders
Ability to work under pressure and flexibly when necessary
High attention to detail and accurate record keeping skills

Job Responsibility

Build positive relationships with colleagues and external partners
Build and develop a good technical understanding of the claims process and the cover afforded by various insurance classes
To receive new claims advices from our producing brokers and obtain the relevant policy details from the correct placing system to identify the appropriate insurer
Register new claims on the correct claims system
Providing acknowledgement and claims reference to producing brokers
Advising Insurers of new claim through already established procedures
Maintaining and updating of the Claims System
Full administration support to Claims Managers, Insurers, TPA’s and Loss Adjusters to ensure a high level of service
Preparing claims experience documentation at renewal
Ensure compliance with all legal and regulatory requirements

What we offer

Company pension
Private medical insurance
26 days annual leave
Professional qualifications sponsorship
Insurance Institute membership
On-site parking

Fulltime

Global Claims Handler

Proactive and detail-oriented Claims Adjuster to join their Global Markets team ...

Location

United Kingdom , Glasgow

Salary:

33000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Demonstrated experience in claims handling
Knowledge of end-to-end claims processes
Experience building and managing relationships with brokers, clients, and external stakeholders
Strong negotiation and analytical skills
Clear and professional written and verbal communication skills
Proven ability to manage caseloads effectively
Customer-centric mindset
Professional qualifications such as ACII (or progress towards it) are advantageous

Job Responsibility

Oversee the full lifecycle of claims including coverage assessment, investigations, and evaluation
Negotiate fair settlements with policyholders, brokers, solicitors, and other stakeholders
Manage an individual caseload efficiently
Work with third-party vendors and service providers
Represent the company in internal and external meetings
Build and maintain strong client relationships
Provide support to senior adjusters, managers, and underwriters

Fulltime

Commercial Claims Handler

We’re recruiting on behalf of a long-standing, client-focused Chartered Insuranc...

Location

United Kingdom , Lancashire

Salary:

35000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

At least 3 years’ experience handling claims within the commercial insurance market
A sound understanding of various classes of business (Liability, Property, Motor, Financial Lines, etc.)
GCSE A-C grade (5 minimum) must include Maths and English
Strong communication – both written and verbal – with a client-first approach
High level of attention to detail and accuracy
Proficiency in Microsoft Office (Word, Excel, Outlook)
Confident when negotiating settlements and defending client positions
Strong organisational and time management skills
Able to collaborate within a team while also managing an independent workload

Job Responsibility

Manage the full lifecycle of commercial and personal claims including but not limited to Property, Liability, Motor Fleet, Professional Indemnity, and Cyber
Ensure proactive claims handling – communicating promptly with clients, insurers, and third parties
Negotiate settlements with insurers and ensure claims are resolved efficiently and fairly
Keep clients updated regularly, ensuring clarity, support, and guidance throughout the process
Maintain accurate case records and a structured diary to track progress on all open files
Support the wider business by preparing summary reports and insights on key claims
Promote best practices in compliance with FCA regulations and internal policies
Reviewing and registering new claims swiftly, acknowledging correspondence
Liaising with insurers to progress and monitor claim outcomes
Gathering documentation and evidence to assess liability and coverage

Fulltime

Senior Commercial Claims Handler – Brokerage

We are working with a respected insurance company to find a Senior Commercial Cl...

Location

United Kingdom , Leeds

Salary:

35000.00 - 40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

5+ years in commercial claims handling, preferably within an insurance broker environment
Strong understanding of commercial insurance products and terminology
Proven experience managing complex claims and advocating for clients
Familiarity with regulatory compliance and industry standards
Excellent communication, negotiation, and interpersonal skills
Analytical and problem-solving abilities with attention to detail
Proficiency in insurance software (e.g., Acturis) and Microsoft Office
Ability to mentor junior team members and foster collaboration
Client-focused approach with a commitment to high-quality service

Job Responsibility

Manage a varied portfolio of claims across different insurance lines
Act as the primary client contact, advocating for fair claim resolutions
Negotiate settlements with insurers and third parties
Maintain accurate documentation and ensure regulatory compliance
Provide empathetic customer service and address client inquiries
Implement proactive risk management measures to prevent future claims
Stay updated on industry trends and mentor junior claims handlers

Fulltime

Senior Claims Handler – Broker Office

Are you a senior claims handler with experience of handling commercial property ...

Location

United Kingdom , Glasgow

Salary:

35000.00 - 39000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

An experienced claims handler, confident handling property and liability claims
Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail
Broad Experience of Property (Commercial and Domestic
Employer’s Liability and Public Liability claims is essential
Motor experience is preferred but not essential
Cert CII/CILA (or is prepared to work towards this qualification)
Proficient in Microsoft products (namely Word, Excel and PowerPoint)
Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems)
Strong communication (verbal and written) and relationship-building skills
Customer care experience

Job Responsibility

Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts
Refer claims that fall outside of personal authority levels to your line manager
Gather and process information, as directed, to support the effective assessment of more complex cases
Assist in the training of new or inexperienced staff in the use of company systems and processes
To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements
To always conduct the business of the company courteously and efficiently
The job holder will, at various times act for the insured and the insurer

What we offer

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
Achievement awards
Hybrid working
Modern office, close to public transport links in Glasgow city centre

Fulltime

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

Property Claims Handler

Office Angels is working in partnership with a client to find a Claims Handler. ...

Location

United Kingdom , Stirling

Salary:

27000.00 - 30000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience within an insurance-based claims environment
strong analytical and problem-solving abilities
excellent communication and interpersonal skills
attention to detail and organisational skills
ability to work independently and as part of a team
knowledge of insurance principles and restoration practices

Job Responsibility

Handle property claims including fire, water, and storm damage
serve as the primary point of contact for clients, providing updates and guidance throughout the claims process
collect and review necessary documentation, such as damage reports, repair estimates, and photographs
work closely with adjusters, contractors, and other stakeholders to coordinate repairs
ensure all claims are processed in accordance with company policies and regulatory requirements
maintain accurate records and prepare detailed reports on claims activity and outcomes
provide compassionate and professional support to clients, addressing any concerns or questions

What we offer

Parking on site
accessible by bus route from Stirling City Centre

Fulltime

Motor Claims Handler

Our client is seeking an experienced motor claims handler to join their expandin...

Location

United Kingdom , Remote

Salary:

30000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proactive claims handling ability
Strong organisational and communication skills
Capable of working independently and collaboratively
Extensive experience in motor claims, including credit hire, personal injury assessment, and motor investigations
Solid understanding of insurance principles
Proficient in handling OICP and MOJ Portal claims
Excellent customer service skills
Attention to detail
Strong negotiation skills

Job Responsibility

Investigating motor insurance claims to evaluate liability and damages for emergency blue light clients
Overseeing claims from start to finish
Applying investigative and negotiation skills to achieve the best outcomes
Building and maintaining strong client relationships
Managing a portfolio of motor damage, credit hire, and injury claims from initial notification to settlement
Making decisions on fraud, quantum, and liability
Managing cases through litigation
Communicating with a variety of stakeholders, including clients, brokers, suppliers, claimants, and their representatives

What we offer

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
Life insurance
Income protection
Health cash plan or Private medical insurance
Season ticket loan

Fulltime

Insurance Claims Handler

IDEX Consulting Ltd

Location:
United Kingdom , London

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

Expiration:
July 02, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 26, 2026

Expiration:July 02, 2026

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