Insurance Claims Administrator

• Manage the full claims process following First Notification of Loss (FNOL), including investigation, assessment, and documentation
• Liaise with insurers, brokers, third-party administrators, repairers, and legal teams to progress claims efficiently
• Review damage reports and hire documentation to support accurate claim evaluation
• Handle incidents involving company and client vehicles, including own damage and third-party claims
• Support uninsured loss recovery with the company's approved provider
• Ensure all claims are thoroughly investigated and documented in line with legal requirements
• Adhere to company policies and legal/regulatory requirements
• Maintain clear communication with internal teams, including Fleet and Operations
• Stay up to date with insurance regulations and industry best practices
• Maintain accurate and up-to-date records within the claims management system
• Assist in preparing reports on claims performance, costs, and trends
• Contribute to fleet risk management and safety initiatives using claims data insights

• Previous experience in motor insurance claims handling or a similar role (fleet or transport experience desirable)
• Strong understanding of motor insurance claims processes and terminology
• Knowledge of insurance regulations, legal compliance, and data protection standards
• Excellent attention to detail and organisational skills
• Strong IT skills, including MS Office (Word, Excel, Outlook) and claims management systems
• Effective communication skills, both written and verbal
• Ability to work to deadlines and manage multiple claims simultaneously
• Strong problem-solving skills with a proactive mindset
• Full UK driving licence (desirable)

Full UK driving licence (desirable)