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Insurance Broker Operations Excellence Manager

https://www.randstad.com Logo

Randstad

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Location:
Singapore , Singapore River

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

On behalf of our client, a prestigious and rapidly expanding global insurance brokerage, Randstad is seeking a dynamic operational leader to build and manage their core Broker Enablement function. Our client is a market leader renowned for its deep specialist expertise and entrepreneurial spirit. They tackle complex, high-stakes risks across a range of niche sectors, driven by a modernising agenda and a commitment to best-in-class service. They foster a culture of learning and innovation, offering a platform for high-impact individuals to build the future of the industry.

Job Responsibility:

  • Team Leadership & Development: Build and manage the Broker Enablement team, setting clear KPIs, SOPs, and performance targets. Mentor and coach team members to foster a high-performance, collaborative culture
  • Process Optimisation: Act as the primary driver for continuous improvement. You will identify operational bottlenecks, streamline broker-to-ops workflows, and implement scalable solutions (including automation) to enhance efficiency
  • Stakeholder Collaboration: Serve as the key operational partner for senior brokers, underwriting teams, compliance, and finance
  • Operational Excellence: Oversee core broking operations, ensuring flawless execution, data integrity, contract compliance, and adherence to service standards
  • Reporting & Analytics: Develop and track key operational metrics, delivering actionable insights to senior management to support strategic decisions

Requirements:

  • 5+ years of experience in insurance operations, broker support, or underwriting operations
  • 2+ years of proven experience in team leadership, management, or senior-level mentoring
  • Strong knowledge of the commercial/specialty insurance ecosystem (Lloyd’s market experience is a significant advantage)
  • A proven track record of identifying and implementing successful process improvements
  • a Lean or Six Sigma mindset is highly desirable
  • Exceptional analytical skills and a data-driven approach to problem-solving
  • Outstanding communication and stakeholder management skills, with the ability to influence and collaborate effectively at all levels
  • Resilient, proactive, and solutions-oriented mindset
  • Technical proficiency in core broking systems (e.g., Eclipse, PPL) and the MS Office Suite

Nice to have:

Lean or Six Sigma mindset

What we offer:
  • The unique opportunity to build and lead a core operational function within one of Asia’s most established and fastest-growing broking firms
  • A high-impact role where you will directly shape the firm's operational efficiency, team culture, and client delivery outcomes
  • A career path within a collaborative, accountable, and growth-focused company that values specialist knowledge and innovation

Additional Information:

Job Posted:
December 23, 2025

Expiration:
January 06, 2026

Employment Type:
Fulltime
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