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This role is ideal for someone with strong administrative experience in a medical setting, excellent attention to detail, and the ability to manage multiple workflows that support smooth clinical operations.
Job Responsibility:
Conduct initial and ongoing verification of patient insurance coverage
Determine patient financial responsibility and ensure providers are informed of certification requirements
Manage the full pre-certification/prior authorization (PA) process, including gathering clinical documentation, tracking renewal dates, and entering accurate PA details into the clinical record
Coordinate all aspects of the medical records process, including handling records requests, logging records sent, and processing related fees
Oversee accurate scanning and uploading of client-related documents into the electronic clinical record and ensure secure destruction of paper files
Monitor and organize incoming faxes
ensure documents are saved correctly and distributed promptly to appropriate staff
Provide technical support related to clinical record software
Assist with provider compliance reporting by preparing, distributing, and maintaining required documentation
Provide general administrative support to clinical staff, including photocopying, mailing letters, and preparing correspondence
Serve as backup support for front desk and intake functions as needed
Support daily office operations to maintain an efficient and professional environment
Handle confidential information with a high level of discretion
Demonstrate strong ethical judgment and adherence to organizational compliance standards
Perform additional duties as assigned
Requirements:
Experience in a healthcare, medical office, or insurance authorization environment strongly preferred
Knowledge of medical terminology, insurance plans, and prior authorization processes
Strong technical skills and comfort using clinical or electronic records systems
Excellent organizational abilities with strong attention to detail
Ability to manage multiple priorities and communicate effectively with both clinical and administrative staff
Commitment to confidentiality and high professional standards
What we offer:
Competitive benefits
Career coaching
Ongoing support
Access to top jobs
Free online training
Medical, vision, dental, and life and disability insurance