Insurance Authorization Coordinator

• Analyze denied or underpaid claims and prepare detailed appeals with supporting documentation to secure proper reimbursement
• Verify patient insurance coverage, benefits, and authorization requirements before or after transport to ensure claims are submitted accurately
• Handle inbound calls from patients to address account balances, explain charges, and provide guidance on payment options or necessary corrections
• Document all actions, conversations, and next steps thoroughly in the billing system to maintain accurate account records
• Collaborate with team members and supervisors to gather required information, clarify service details, and resolve payer concerns
• Ensure compliance with industry regulations and internal procedures to maintain adherence to billing standards
• Utilize billing software and payer portals effectively to process claims and manage account information
• Conduct additional tasks as needed to support the billing department and overall operations

• Previous experience in medical billing, insurance follow-up, or revenue cycle operations is preferred
• ambulance billing experience is advantageous
• Strong understanding of insurance terminology, claim processes, and denial codes
• Excellent verbal and written communication skills to interact effectively with patients and team members
• Ability to multitask, prioritize assignments, and work independently with minimal supervision
• Proficiency in using billing software, payer portals, and general computer applications
• High attention to detail and accuracy in documentation and account management
• Familiarity with compliance standards related to medical billing practices

Ambulance billing experience

• Medical, vision, dental, and life and disability insurance
• Eligible to enroll in company 401(k) plan