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Insurance & Ancillary Product Specialist

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Flight Centre Brand

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Location:
Australia , South Brisbane

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Flight Centre is looking for a commercially savvy and driven Insurance & Ancillary Product Specialist to join our Global Product team. This is a newly created role sitting within the Flights & Ancillaries category, with a mandate to grow attachment rates, drive ancillary revenue, and build the strategies and tools that help our consultants confidently sell insurance and ancillary products across all markets and channels.

Job Responsibility:

  • Own Ancillary Strategy & Performance Develop and execute the global strategy for Insurance and branded ancillary products, setting and monitoring attachment rate targets and identifying performance gaps by region, category, and channel
  • Lead Insurance Product Take primary ownership of Insurance product strategy
  • Work with our supply teams and insurance partners to develop compelling coverage options, pricing, and promotional strategies that meet diverse customer needs across all markets
  • Ensure regulatory compliance across jurisdictions
  • Drive Cross-Category Integration Partner with internal teams to ensure ancillary products are embedded into category strategies, packages, and campaigns
  • Enable Consultants to Sell Build comprehensive training programs, selling tools, and resources that give consultants the confidence and knowledge to recommend and sell ancillaries
  • Address barriers to sales through data-driven solutions and targeted enablement
  • Build Supplier Partnerships with insurance providers and ancillary suppliers, working with our Supply teams to secure co-op support and promotional offers
  • Monitor & Report Performance Provide regular performance analysis and reporting with actionable insights across attachment rates, TTV contribution, revenue, and margin

Requirements:

  • 7+ years of travel industry experience with strong product management or commercial focus
  • 3+ years of experience in Insurance or ancillary product management within the travel industry
  • Deep knowledge of travel insurance products, pricing structures, coverage types, and regulatory requirements
  • Proven track record in driving attachment rate improvement and ancillary revenue growth
  • Strong commercial acumen and data analysis skills
  • Experience developing training programs and consultant enablement materials
  • Ability to influence and collaborate across functions without direct authority
  • Experience working across multiple markets and adapting strategies for local needs
  • Tertiary qualification in Business, Commerce, Insurance, Risk Management or related field (preferred)
What we offer:
  • Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry
  • Our People: FCTG is an Equal Opportunity Employer
  • Development: Individualised Learning & Development pathway options
  • Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
  • Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
  • Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
  • Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
  • Mental Health: Support and Employee Assistance Program for staff and family
  • Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)
  • Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • paid parental and volunteer leave
  • Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Additional Information:

Job Posted:
March 03, 2026

Expiration:
March 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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