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Instrument Onboarding Specialist

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MillenniumSoft Inc

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.00 - 23.00 USD / Hour
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Job Description:

This role is responsible for interacting directly with our customers and various internal functional groups as it relates to Instruments Sales (Capitol Equipment). Primary responsibilities include supporting the instrument program as the liaison between the customer and the business, with focus on maintaining technical accuracy and completeness of customer related communications, utilizing various software applications and business tools. Direct customer contact via e-mail is a key part of the job. Attention to detail, compliance with department/company standards, and excellent time management skills are required. Must be able to work independently with minimal supervision and be capable of suggesting process improvements to ensure internal efficiencies are realized and maintain a high level of customer satisfaction. Additional projects may be assigned which are relatively complex in nature where sound judgment and product specific knowledge is required.

Job Responsibility:

  • Daily coordination of all incoming customer-facing email communications related to instrument order management, as well as maintaining detailed records of communications and transactions
  • Interacts with Marketing, Operations, Manufacturing, Technical Application/Product Support, Planning and other functional groups to drive the process from quote to order fulfillment
  • Responds accurately to customer and internal BD personnel inquiries
  • Ensures appropriate approvals and documentations are present before completing transactions
  • Responsible for documenting, managing, and tracking customer interactions using SAP and SalesForce
  • Performs other related duties and assignments as required

Requirements:

  • Positive attitude & team player
  • SAP experience would be preferred
  • Order management background
  • Candidates must have high attention to detail, clear communication both written and verbal
  • Experience within similar industry, order management, ERP systems such as SAP
  • College degree preferred
  • Experience with SAP or similar ERP system is highly preferred
  • Experience with SalesForce or similar CRM system preferred
  • Demonstrated proficiency in MS Word, MS Excel, and email systems is required
  • Proactive self-starter that drives for results
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Customer Advocate with ability to foster and maintain relationships
  • Excellent verbal and written communication skills
  • Working knowledge of capital equipment order management process
  • Able to troubleshoot problems and resolve customer complaints
  • Effective organization, planning and time management skills are required

Nice to have:

  • SAP experience would be preferred
  • College degree preferred
  • Experience with SalesForce or similar CRM system preferred

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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