Instrument Onboarding Specialist

This role is responsible for interacting directly with our customers and various internal functional groups as it relates to Instruments Sales (Capitol Equipment). Primary responsibilities include supporting the instrument program as the liaison between the customer and the business, with focus on maintaining technical accuracy and completeness of customer related communications, utilizing various software applications and business tools. Direct customer contact via e-mail is a key part of the job. Attention to detail, compliance with department/company standards, and excellent time management skills are required. Must be able to work independently with minimal supervision and be capable of suggesting process improvements to ensure internal efficiencies are realized and maintain a high level of customer satisfaction. Additional projects may be assigned which are relatively complex in nature where sound judgment and product specific knowledge is required.