Instructional Technologist Job at Tier4 Group (Milwaukee)

Job Description

This role is part of the Field Learning Management System Administration team and supports the day-to-day administration and management of the Docebo Learning Management System (LMS). The LMS Administrator ensures a seamless learning experience for field learners by managing content, supporting users, maintaining system functionality, and partnering with stakeholders across the organization.

Job Responsibility

Administer and manage LMS content within Docebo and related learning technologies to support Field Learning and Development needs
Create, document, and continuously improve processes that streamline LMS content management and increase efficiency
Provide exceptional learner support by responding to tickets, emails, calls, and troubleshooting LMS-related issues
Manage user roles, permissions, and access based on role-based requirements
Monitor and communicate LMS enhancements, release schedules, and integration opportunities that improve the learner experience
Develop and deliver training on effective LMS use, including virtual or in-person sessions, best-practice guides, and quick reference materials for LMS administrators
Maintain system documentation and LMS knowledge articles
Support the creation, maintenance, and reporting of LMS metrics and learning analytics
Partner with internal stakeholders to determine current and future LMS requirements
Collaborate with IT partners on LMS system operations and technical support
Ensure regulatory and compliance requirements are understood and supported within the LMS
Support LMS integrations with authoring tools and internal platforms to provide a cohesive learning experience
Assist with automated learner assignments based on established rules and criteria
Support Workday (Home Office LMS) as needed for content assignment, tracking, and reporting

Requirements

1–3 years of experience supporting or administering a Learning Management System within a corporate learning or training organization
Experience with Learning Management Systems, including Docebo and Workday
Working knowledge of SCORM standards (SCORM 1.2 and SCORM 2004, 3rd and 4th editions)
Strong ability to work independently, solve problems, make decisions, and communicate effectively with stakeholders and learners
Strong analytical skills with the ability to identify issues and propose creative, learner-focused solutions
Excellent customer service and learner support skills
Ability to collaborate effectively with cross-functional and cross-departmental teams
Effective written and verbal communication skills

Nice to have

Experience using Articulate Storyline and Articulate Rise
Experience working with Learning Management Systems beyond Docebo and Workday
Familiarity with LMS reporting and learning analytics

What we offer

Competitive Rates
Benefits
free daily lunch when onsite

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