Instructional Designer

• Conduct needs analyses to identify performance gaps, behaviours, audience requirements, and business priorities
• Partner with SMEs, product, marketing, sales, and GTM leaders to ensure accuracy, relevance, and alignment
• Design and develop learning experiences using data, insights, and evidence-based methodologies, like ADDIE, Design Thinking, and behavioural theory
• Create online learning content: eLearning modules/courses, videos, quizzes, facilitator guides, job aids, assessments, and scenario-based learning
• Develop content using authoring tools such as Articulate 360 Rise, eloomi, Synthesia, Camtasia, etc
• Manage content within the LMS/LXP, ensuring structure, tagging, accessibility, and version control
• Collaborate with team lead to ensure smooth deployment, tracking, and reporting
• Work closely with product marketing, sales, customer success, and partner teams to capture insights and validate content

• Proven experience as an instructional designer, learning experience designer, or similar role
• Strong command of instructional design principles, adult learning theory, and performance consulting
• Proven ability to design learning experiences across different formats, including self-paced, instructor-led or virtual instructor-led training, blended learning, and microlearning
• Proficiency with authoring tools (like Articulate Rise 360) and LMS/LXP platforms
• Excellent writing, storytelling, and visual communication skills
• Ability to simplify complex technical or product concepts into clear, engaging learning
• Have a strong understanding of Go-to-Market commercial audiences to ensure the learning experiences effectively address their needs
• Clearly demonstrate how the created learning experiences address the defined program scope and contribute to the expected program metrics and outcomes

An agile mindset, with the ability to adapt quickly and iterate based on feedback, is a plus