Instructional Designer Job at First American Financial (Santa Ana)

Job Description

Design, develop, and implement learning solutions for instructor-led training, self-paced learning, or eLearning as assigned.

Design and build polished, production-ready learning content including presentation materials, eLearning courses, job aids, and infographics
Work with subject matter experts (SMEs) and stakeholders to gather content, clarify requirements, and determine the most effective learning approach
Translate complex or technical information into clear, practical, and engaging learning experiences
Own training projects from intake to delivery, including interviewing SMEs, designing storyboards, building finished learning solutions, and gathering and applying feedback
Apply instructional design best practices to support learning goals
Ensure learning solutions are visually clean, intuitive, and easy to use
Review feedback and performance data to refine and improve learning assets over time

Bachelor’s degree or equivalent combination of education and experience
2–5 years of experience designing and developing learning content for adult learners in a corporate or commercial environment
Strong visual design instincts or prior graphic design experience
Clear written and verbal communication skills
Strong hands-on experience creating learning and performance support materials
Working knowledge of instructional design principles (e.g., ADDIE, Bloom’s, ARCS, SCARF, etc.) as a practical foundation
Experience creating learning content using industry-standard authoring and design tools
Ability to create learning materials that are visually appealing, engaging, and learner friendly
Openness to using AI tools thoughtfully to improve efficiency and quality in learning design and development
Highly organized, with the ability to manage work, prioritize tasks, and meet deadlines in a fast-paced environment
Comfortable working independently while also collaborating effectively with a team
A passion for and commitment to continuous learning and improvement
Experience with some of the following: Articulate 360 (Storyline 360 and Rise), Adobe Creative Suite (Illustrator, InDesign, Photoshop, After Effects, Premiere, etc…), Microsoft Office and SharePoint, Techsmith (Camtasia and Snagit), WhatFix or other digital adoption tools, AI tools such as ChatGPT or Microsoft Copilot

Familiarity with UX concepts as they relate to learning usability
Experience with video or motion elements (e.g., screen recordings, short animations, explainer videos)