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Randstad is seeking a skilled Instructional Designer/Training Facilitator to join a high-priority SaaS project team within the Federal Government. This role is focused on the development, revision, and delivery of user training for an Electronic Document and Records Management System (EDRMS). Reporting to the Project Manager, you will ensure end-users are equipped with the knowledge needed for a successful system rollout.
Job Responsibility:
Creating and revising bespoke training materials, including 'how-to' guides, Quick Reference Guides (QRGs), and instructional videos
Applying adult learning principles to deliver engaging online webinars and face-to-face workshops
Reviewing and updating training processes based on end-user feedback and new product features
Working with Change Managers and L&D teams to manage training logistics and ensure alignment with organisational standards
Performing basic image and video capture, editing, and publishing for training modules
Requirements:
Certificate IV in Training and Assessment and/or 3+ years of experience developing digital learning modules and delivering ICT systems training
Demonstrated skills in Articulate 360 (Storyline/Rise) and experience managing a Learning Management System (such as Acorn)
Proven track record of designing end-to-end training suites, including eLearning and webinars, specifically for ICT system rollouts
Strong interpersonal skills with the ability to translate technical system requirements into user-friendly documentation
Basic understanding or experience using an EDRMS is highly regarded
Strong project, problem-solving, and time management capabilities
Baseline Security Clearance required or willing to get one