Instructional Coaching & Delivery Manager Job at General Assembly (London)

Manager, Leadership Development

The Manager of Leadership Development is responsible for designing, developing, ...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Consultancy skills and the proven ability to work with senior business leaders
Professional training certifications in best-in-class leadership content by organizations such as Blanchard, FranklinCovey, Development Dimensions International (DDI), Thomas International, TalentSmart and Take Flight Learning (DISC)
Experience in managing large training events including conducting stakeholder interviews, negotiation, logistics, vendor relations, budget management, marketing, learner experience, and working with talent and guest speakers to improve outcomes
Advanced facilitation skills and the ability to deliver leadership development workshops
3-5 years of experience in managing a Leadership Development Program including managing program budget
Well versed in leadership development theory, trends, and common practices including knowledge of work of industry thought-leaders like Simon Sinek, Ken Blanchard, Patrick Lencioni, Stephen M.R. Covey
The ability to perform a gap analysis
The ability to apply project management techniques to create large-scale leadership programs for diverse audiences in a corporate setting
Budget experience and the ability to apply cost centers and general ledger codes to financial records, process vendor invoices
The ability to travel up to 10% of the time

Job Responsibility

Oversee the day-to-day management of leadership development programming including registrations, event planning, curriculum updates, printshop and promotional item orders, budgeting, classroom facilitation, and record keeping
Design, develop and facilitate leadership development workshops
Prepare budget forecast for leadership development programming
Stay up to date on leadership trends and industry thought leaders
Offer group and individual coaching to program participants
Work with business leaders to conduct gap analysis and build program advocacy
Design curriculum for leadership programming and one-off requests
Work with LMS administrators to ensure timely and accurate program completions
Attend and successfully complete curriculum certification programs
Support marketing of development programs and all talent development programs.

What we offer

Travel allowance up to 10%
Equal Opportunity Employer compliance
ADA reasonable accommodations.

Fulltime

Customer Success Manager

As the Customer Success Manager, you will be the driving force behind the perfor...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience leading a team focused on Learning & Development or Real-Time Coaching within a fast-paced Customer Service or Contact Centre environment, ideally in Financial Services
Demonstrable expertise in learning principles, instructional design, and facilitating engaging training sessions for diverse audiences
Strong coaching and mentoring skills, with the ability to influence performance and drive behaviour change through feedback and support
Experience in operational scheduling, rota management, and workload planning for a dynamic support function
A strategic mindset coupled with strong analytical skills, capable of using performance data to shape coaching strategies
Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders
A proactive, organised, and resilient leader who thrives in a role where stability, speed, and quality are paramount

Job Responsibility

Lead, mentor, and manage a team of Specialists, conducting regular one-to-ones, performance reviews, and setting clear objectives focused on quality and speed to proficiency
Design and manage team rotas and scheduling to ensure full coverage for training delivery, RTC, and frontline support duties
Own and oversee the L&D strategy, including onboarding, continuous improvement, and knowledge gaps analysis
Directly manage the design, review, and continuous update of training materials, SOPs, and facilitation guides to ensure accuracy, compliance, and engagement
Oversee the successful execution of new starter onboarding programs, ensuring all agents achieve competency and compliance standards
Coordinate the transition of new hires from training to live support with structured guidance and real-time intervention
Own the Real-Time Coaching (RTC) strategy, ensuring specialists conduct effective live listens and provide immediate, impactful support to agents handling calls, chats, and emails
Analyse quality scores and performance data to identify systemic coaching needs, designing targeted interventions to elevate frontline performance and customer satisfaction
Drive continuous improvement by ensuring the team delivers timely, high-impact briefings and knowledge updates to all relevant operational teams
Act as the primary point of contact between Operations and the L&D/Coaching team, ensuring alignment on key priorities, performance gaps, and rollout of new initiatives

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Associate Director, Commercial Learning & Capability Delivery – Enzymes Therapies

As Associate Director, Commercial Capability & Learning Delivery – Enzyme Therap...

Location

United Kingdom , London

Salary:

Not provided

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Science required, advanced degree preferred
Minimum of 7 years of demonstrated success in sales training and/or sales experience within biotech or specialty pharmaceutical areas (e.g., oncology, cardiovascular)
Extensive experience in designing and delivering Therapy Area and Product Training programs is required
Experience with product launches, specialty pharmaceutical environment/rare disease is strongly preferred
Proficient in leveraging Learning Management Systems to optimize training delivery and learner engagement
Capability Architect, not just a Trainer – Bring strong business acumen and systems thinking
Facilitation Excellence – An engaging presenter and coach
Instructional Design & Delivery Mastery – Deep expertise in adult learning principles
Scientifically Grounded: Demonstrates fluency in clinical data, disease state education, and product mechanisms of action
Business Impact Owner – Demonstrated expertise in defining and tracking KPIs

Job Responsibility

Spearhead the design and delivery of transformative capability programs for Enzyme Therapies across EMEA and APAC
Partner with global colleagues to co-develop the Global Learning Plan and translate it into a regional roadmap
Serve as a global-to-local connector, ensuring programs resonate regionally while scaling globally
Leverage AI-enabled tools and digital platforms to design and personalize curricula across modalities
Act as a competitive readiness shaper, co-developing regional contributions to the global playbook
Reinvent how virtual learning is delivered in the region
Cultivate strong partnerships with field, marketing, medical affairs, and market access leaders
Manage regional vendors, budgets, and contracts
Ensure all learning programs are designed, delivered, and validated in strict alignment with pharma compliance, regulation, and validation standards
Use learner feedback, business outcomes, and analytics to continuously improve program design and demonstrate measurable impact

Fulltime

Instructor Manager

General Assembly is seeking an Instructor Manager to support high quality learni...

Location

United Kingdom , London

Salary:

Not provided

General Assembly

Expiration Date

Until further notice

Requirements

Experience in successfully managing multiple team members, ideally in an education or corporate training setting
Experience leading hiring processes, including sourcing candidates and conducting interviews that select effective candidates
Experience delivering and facilitating learning or training experiences, ideally for adult learners
Ability to effectively evaluate instruction and provide actionable coaching to improve student learning
Experience in discussing and training educators in conversations about diversity, equity, inclusion and justice

Job Responsibility

Develop a strong, diverse bench of instructional talent to staff current and future cohorts
Identify and select qualified industry professionals with promising instructional capabilities, including matters of diversity, inclusion, equity, and justice in teaching and learning, to ensure the best practitioners are hired for instructional roles
Partner with delivery team leadership and stakeholders to achieve profit margin goals through accurate financial forecasting and strategic hiring
Plan and staff appropriate instructional teams to ensure they are the right size and mix to meet the needs of diverse learners
Partner with colleagues in Sales, Student/Client Success, and Outcomes to support a responsive feedback loop that delivers consistent messaging to learners throughout their journey
Facilitate onboarding for each instructional team member that sets them up for success on day 1 by orienting them to the curriculum, internal processes, their team, and basic adult learning theory & instructional practices they can use to effectively support diverse learners
Maintain coaching relationships with instructional team to ensure positive classroom culture and successful learning outcomes, and strategize opportunities to support students who have diverse learning needs
Work with other GA delivery colleagues to ensure delivery quality targets are met and all stakeholders are informed and actively coordinating on supporting individual students
Implement standards of instructional quality with individuals and teams of instructors
Observe instruction and provide coaching to address issues and support continuous growth of instructors on instructional delivery, classroom culture, and DEI strategies

Learning & Development Program Manager

Robinhood’s Learning & Development team drives performance at scale by deliverin...

Location

United States , Menlo Park; New York; Chicago

Salary:

89000.00 - 135000.00 USD / Year

Robinhood

Expiration Date

Until further notice

Requirements

6–8+ years of experience in program management or learning & development in a dynamic, outcome-driven environment
Skilled in translating business needs into practical, high-impact learning solutions that drive performance
Experienced in measuring and evaluating training and development programs, connecting outcomes to business impact rather than activity metrics
Demonstrated success leading large-scale, complex programs with clarity and discipline—translating ambiguity into actionable plans, aligning cross-functional partners, and ensuring strong execution and follow-through
Knowledgeable about best-in-class AI tools in people development and experienced with using AI to drive high impact employee experiences
Comfortable working across the employee lifecycle—from onboarding to performance enablement—and integrating learning into broader people processes
Strong communicator with excellent stakeholder management skills and the ability to influence without authority
Curious, resourceful, and resilient—able to navigate ambiguity and drive clarity
Passion for building programs that develop people and foster a high-performance culture

Job Responsibility

Own a comprehensive enterprise learning calendar that encompasses compliance programs, people development programs, and regular functional initiatives
Responsible for learning integrations as part of Robinhood’s M&A workstreams, ensuring smooth alignment of acquired employees and data into our learning ecosystem
Own & scale the development and delivery of people development programs, including: coaching, offsite programming, manager onboarding, skill-building programs, and career growth experiences globally, partnering with our instructional design team
Leverage AI to streamline program development and maintenance
and to improve the learner experience
Manage initiatives that deepen employees’ understanding of Robinhood’s products and business model
Partner with the Compliance Training PM and instructional designers to drive selection and management of training content vendors, ensuring high-quality partnerships and solutions
Support compliance training program execution where needed to manage delivery to set timelines, in partnership with the Compliance Training Program Manager
Collaborate closely with People partners, business leaders, instructional designers, and SMEs to align programs with organizational priorities and embed development in the flow of work
Measure and report on program outcomes to demonstrate business impact and inform continuous improvement

What we offer

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime

Nursing Curriculum & Instruction Developer - Post Licensure

You will be primarily responsible for maintaining and improving post-licensure c...

Location

United States , Remote

Salary:

Not provided

Adtalem Global Education

Expiration Date

Until further notice

Requirements

MSN Degree Required/ DNP or PhD in Nursing Preferred
CNE Preferred
5 + years Curricula and course development experience (online, blended, and onsite, preferred)
Learning outcome/program evaluation experience (online, blended, and onsite, preferred)
Evidence of application of active learning strategies and innovative teaching technologies in prior teaching experiences
Knowledge of educational and instructional theories and principles applicable to a variety of teaching & learning modalities
Demonstrated ability to lead complex projects to achieve desired outcomes while meeting budget parameters
Ability to collaborate with other team members and lead through strong influencing skills
Knowledge of current techniques and procedures used in the design, development, and delivery of curriculum and instruction
Experience in faculty development and training

Job Responsibility

Project Management: Creates comprehensive goals and project plan for each course being developed
Manages multiple course development projects while monitoring, measuring and reporting on progress to ensure courses are delivered on time and with the highest level of quality and innovation
Identifies appropriate just-in-time resources that are needed from the academic shared services group and works with shared services leader to identify when these resources will be needed
Identifies and engages appropriate faculty SMEs in the development of courses
Provides regular updates to Curriculum leader regarding status of courses being developed
Identifies and resolves potential barriers to project timeline
Participates in final stage quality assurance procedures for courses through scheduled review and maintenance
Uses finance skills in budget development/cost estimation for projects and other team needs
Assessment: Uses best practices and current research to design appropriate assessments into every course that evaluates student learning, course outcomes, and how the course contributes to program outcomes
Analyzes multiple data sources related to curriculum/courses and interprets and synthesizes data to lead appropriate improvements

Parttime

Learning & Development Consultant

As a Learning & Development Consultant, you will be responsible for the design, ...

Location

United Kingdom , Leicester

Salary:

45000.00 - 50000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working in an equivalent position within a large, multi-site, complex, and fast-paced, private sector organisation
Instructional Design: Ability to create structured, engaging learning content
Facilitation Skills: Confident in delivering training to diverse audiences
Customer Service Expertise: Deep understanding of service standards and customer experience principles
Sales Training Knowledge: Skilled in coaching selling approaches, upselling, and cross-selling techniques
Communication & Influence: Strong interpersonal skills to engage learners and stakeholders
Management Development experience through the creation and delivery of high-impact learning programmes
Analytical Skills: Ability to assess impact and ROI
Adaptability: Comfortable working within a fast-paced, ever-changing culture
Ability and willingness to travel to our Leicester office at least weekly, and other sites across the UK as and when required

Job Responsibility

Design, delivery, and evaluation of learning solutions that enhance employee performance and capability, with a focus on core skills such as Customer Service and Sales, Change-readiness, Management Development, and Coaching and Communication
Create engaging learning programs using adult learning principles, tailored to frontline and sales roles
Deliver interactive workshops and virtual sessions on topics such as Customer experience excellence, Sales techniques and objection handling, Communication skills, Change-readiness, Management skills training, Other behavioural/core skills learning
Providing Coaching as and when required to internal colleagues around topics such as career development, management approaches and performance improvement
Review, redesign and delivery of Simplify’s groupwide New Joiner Inductions
Support the People Development team in managing and increasing the Apprenticeship provision across Simplify
Measure training effectiveness and adjust programs for maximum impact by working with the People Team to install a robust evaluation framework
Partner with our People Partners and business leaders to align learning initiatives with business goals and performance targets by creating and enhancing strong business relationships with Stakeholders
Utilise Simplify’s LMS platforms to manage and track learning interventions and partner with our L&D Coordinator to design and deliver fit-for-purpose digital content required to support learning

What we offer

Hybrid Working
25 Days Holiday (Plus 8 Days Public Holiday)
Option To Buy Or Sell an additional 5 days' Holiday
Company Pension
Life Assurance
Enhanced Maternity, Paternity & Adoption Pay
Free Conveyancing Legals
24-hour GP service
Retail Discounts
Free Parking

Fulltime

Adjunct lecturer

This is a contract teaching position for a bootcamp style programme. Selected ca...

Location

Singapore

Salary:

Not provided

Generation UK & Ireland

Expiration Date

Until further notice

Requirements

Alignment with Generation mission and values
Have an interest in working with disconnected communities, commit to and empathize with people of all ages
Work successfully in a fast-paced, start-up environment
Work independently with limited oversight and seek assistance when needed
Excellent verbal and written communication skills
Excellent organizational and time-management abilities
Fulfill the expectations of the instructor role inside and outside of the classroom
Follow the overarching structure and flow of a curriculum
Engage participants in active thinking and participation
Adapt his / her communication style to reflect and connect with the diverse experiences of participants such as delivering instruction that is rigorous, relevant, and appropriate for adults

Job Responsibility

Delivery of Training (60%) under the guidance of the Generation Curriculum & Instruction Manager
Follow the overarching structure and flow of your programme’s curriculum
Prepare for effective delivery by understanding and personalizing session plans prior to class
Engage participants in active thinking and participation
Deliver instruction that is rigorous, relevant, and appropriate for adults
Leverage subject matter expertise during synchronous delivery of online sessions
Guide students through asynchronous (independent) learning modules and help solidify understanding, clarify concepts through debriefs and synchronous moments
Differentiate instruction to meet individual learning needs and accommodate different learning styles
Provide in-the-moment feedback to learners to clarify misunderstandings and/or encourage critical thinking
Provide relevant and timely feedback to learners on formative and summative assessments, including student projects

Parttime

Instructional Coaching & Delivery Manager

General Assembly

Location:
United Kingdom , London

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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