Instructional Coaching & Delivery Manager Job at General Assembly (London)

Manager, Leadership Development

The Manager of Leadership Development is responsible for designing, developing, ...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Consultancy skills and the proven ability to work with senior business leaders
Professional training certifications in best-in-class leadership content by organizations such as Blanchard, FranklinCovey, Development Dimensions International (DDI), Thomas International, TalentSmart and Take Flight Learning (DISC)
Experience in managing large training events including conducting stakeholder interviews, negotiation, logistics, vendor relations, budget management, marketing, learner experience, and working with talent and guest speakers to improve outcomes
Advanced facilitation skills and the ability to deliver leadership development workshops
3-5 years of experience in managing a Leadership Development Program including managing program budget
Well versed in leadership development theory, trends, and common practices including knowledge of work of industry thought-leaders like Simon Sinek, Ken Blanchard, Patrick Lencioni, Stephen M.R. Covey
The ability to perform a gap analysis
The ability to apply project management techniques to create large-scale leadership programs for diverse audiences in a corporate setting
Budget experience and the ability to apply cost centers and general ledger codes to financial records, process vendor invoices
The ability to travel up to 10% of the time

Job Responsibility

Oversee the day-to-day management of leadership development programming including registrations, event planning, curriculum updates, printshop and promotional item orders, budgeting, classroom facilitation, and record keeping
Design, develop and facilitate leadership development workshops
Prepare budget forecast for leadership development programming
Stay up to date on leadership trends and industry thought leaders
Offer group and individual coaching to program participants
Work with business leaders to conduct gap analysis and build program advocacy
Design curriculum for leadership programming and one-off requests
Work with LMS administrators to ensure timely and accurate program completions
Attend and successfully complete curriculum certification programs
Support marketing of development programs and all talent development programs.

What we offer

Travel allowance up to 10%
Equal Opportunity Employer compliance
ADA reasonable accommodations.

Fulltime

Customer Success Manager

As the Customer Success Manager, you will be the driving force behind the perfor...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience leading a team focused on Learning & Development or Real-Time Coaching within a fast-paced Customer Service or Contact Centre environment, ideally in Financial Services
Demonstrable expertise in learning principles, instructional design, and facilitating engaging training sessions for diverse audiences
Strong coaching and mentoring skills, with the ability to influence performance and drive behaviour change through feedback and support
Experience in operational scheduling, rota management, and workload planning for a dynamic support function
A strategic mindset coupled with strong analytical skills, capable of using performance data to shape coaching strategies
Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders
A proactive, organised, and resilient leader who thrives in a role where stability, speed, and quality are paramount

Job Responsibility

Lead, mentor, and manage a team of Specialists, conducting regular one-to-ones, performance reviews, and setting clear objectives focused on quality and speed to proficiency
Design and manage team rotas and scheduling to ensure full coverage for training delivery, RTC, and frontline support duties
Own and oversee the L&D strategy, including onboarding, continuous improvement, and knowledge gaps analysis
Directly manage the design, review, and continuous update of training materials, SOPs, and facilitation guides to ensure accuracy, compliance, and engagement
Oversee the successful execution of new starter onboarding programs, ensuring all agents achieve competency and compliance standards
Coordinate the transition of new hires from training to live support with structured guidance and real-time intervention
Own the Real-Time Coaching (RTC) strategy, ensuring specialists conduct effective live listens and provide immediate, impactful support to agents handling calls, chats, and emails
Analyse quality scores and performance data to identify systemic coaching needs, designing targeted interventions to elevate frontline performance and customer satisfaction
Drive continuous improvement by ensuring the team delivers timely, high-impact briefings and knowledge updates to all relevant operational teams
Act as the primary point of contact between Operations and the L&D/Coaching team, ensuring alignment on key priorities, performance gaps, and rollout of new initiatives

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Associate Director, Commercial Learning & Capability Delivery – Enzymes Therapies

As Associate Director, Commercial Capability & Learning Delivery – Enzyme Therap...

Location

United Kingdom , London

Salary:

Not provided

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Science required, advanced degree preferred
Minimum of 7 years of demonstrated success in sales training and/or sales experience within biotech or specialty pharmaceutical areas (e.g., oncology, cardiovascular)
Extensive experience in designing and delivering Therapy Area and Product Training programs is required
Experience with product launches, specialty pharmaceutical environment/rare disease is strongly preferred
Proficient in leveraging Learning Management Systems to optimize training delivery and learner engagement
Capability Architect, not just a Trainer – Bring strong business acumen and systems thinking
Facilitation Excellence – An engaging presenter and coach
Instructional Design & Delivery Mastery – Deep expertise in adult learning principles
Scientifically Grounded: Demonstrates fluency in clinical data, disease state education, and product mechanisms of action
Business Impact Owner – Demonstrated expertise in defining and tracking KPIs

Job Responsibility

Spearhead the design and delivery of transformative capability programs for Enzyme Therapies across EMEA and APAC
Partner with global colleagues to co-develop the Global Learning Plan and translate it into a regional roadmap
Serve as a global-to-local connector, ensuring programs resonate regionally while scaling globally
Leverage AI-enabled tools and digital platforms to design and personalize curricula across modalities
Act as a competitive readiness shaper, co-developing regional contributions to the global playbook
Reinvent how virtual learning is delivered in the region
Cultivate strong partnerships with field, marketing, medical affairs, and market access leaders
Manage regional vendors, budgets, and contracts
Ensure all learning programs are designed, delivered, and validated in strict alignment with pharma compliance, regulation, and validation standards
Use learner feedback, business outcomes, and analytics to continuously improve program design and demonstrate measurable impact

Fulltime

Instructor Manager

General Assembly is seeking an Instructor Manager to support high quality learni...

Location

United Kingdom , London

Salary:

Not provided

General Assembly

Expiration Date

Until further notice

Requirements

Experience in successfully managing multiple team members, ideally in an education or corporate training setting
Experience leading hiring processes, including sourcing candidates and conducting interviews that select effective candidates
Experience delivering and facilitating learning or training experiences, ideally for adult learners
Ability to effectively evaluate instruction and provide actionable coaching to improve student learning
Experience in discussing and training educators in conversations about diversity, equity, inclusion and justice

Job Responsibility

Develop a strong, diverse bench of instructional talent to staff current and future cohorts
Identify and select qualified industry professionals with promising instructional capabilities, including matters of diversity, inclusion, equity, and justice in teaching and learning, to ensure the best practitioners are hired for instructional roles
Partner with delivery team leadership and stakeholders to achieve profit margin goals through accurate financial forecasting and strategic hiring
Plan and staff appropriate instructional teams to ensure they are the right size and mix to meet the needs of diverse learners
Partner with colleagues in Sales, Student/Client Success, and Outcomes to support a responsive feedback loop that delivers consistent messaging to learners throughout their journey
Facilitate onboarding for each instructional team member that sets them up for success on day 1 by orienting them to the curriculum, internal processes, their team, and basic adult learning theory & instructional practices they can use to effectively support diverse learners
Maintain coaching relationships with instructional team to ensure positive classroom culture and successful learning outcomes, and strategize opportunities to support students who have diverse learning needs
Work with other GA delivery colleagues to ensure delivery quality targets are met and all stakeholders are informed and actively coordinating on supporting individual students
Implement standards of instructional quality with individuals and teams of instructors
Observe instruction and provide coaching to address issues and support continuous growth of instructors on instructional delivery, classroom culture, and DEI strategies

Professional Learning Specialist

Kiddom Professional Learning Specialists deliver high-impact professional learni...

Location

United States

Salary:

80000.00 - 95000.00 USD / Year

Kiddom

Expiration Date

Until further notice

Requirements

5+ years of experience in classroom instruction and/or instructional coaching
Experience delivering professional learning sessions to educators, coaches, and district leaders
Excellent facilitation and presentation skills, with the ability to engage and support educators at various levels
Demonstrated experience supporting Virginia math instruction through curriculum implementation, coaching, or professional learning
Expertise in Virginia DOE Math curriculums (or Illustrative Mathematics informed practice)
Experience leading or supporting contractor-based delivery teams
Comfort with technology integration in K-12 instruction and familiarity with Kiddom’s platform and HQIM
Advanced use of AI tools to optimize professional learning design and delivery
Highly organized and able to manage multiple engagements across a geographic region
Willingness to travel as needed for in-person training and district

Job Responsibility

Deliver engaging, high-impact, and value-driven professional learning sessions to educators and instructional leaders, both virtually and in person
Personalize professional learning experiences to meet the unique needs of each district, ensuring alignment with their instructional priorities
Foster strong relationships with Customer Success Managers and Account Executives, ensuring alignment on customer needs and goals
Support customer onboarding and implementation, guiding educators through Kiddom’s platform and instructional resources
Gather insights from educators and district leaders to inform ongoing HQIM and Kiddom LIT adoption, Kiddom support and professional learning strategies
Stay informed on best practices in instructional technology, HQIM implementation, and adult learning principles to continually improve Kiddom’s professional learning experiences
Pioneer the integration of AI-powered tools to accelerate the development and delivery of professional learning content, and champion Kiddom’s vision for AI-enhanced Learning Intelligence Technology with educators and district leaders
Support and coordinate teams of contractor facilitators across Virginia—calibrating session quality, providing coaching/feedback, and ensuring consistent delivery aligned to Kiddom’s professional learning approach

What we offer

Competitive salary
Meaningful equity
Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
One Medical membership (in participating locations)
Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
10 paid sick days per year (pro rated depending on start date)
Paid holidays
Paid bereavement leave
Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
Commuter and FSA plans

Fulltime

L&D Specialist, Manager Development

We’re looking for a Manager Development Specialist to support manager developmen...

Location

United States , San Francisco

Salary:

180000.00 - 200000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

5+ years of experience designing, managing, facilitating, and scaling learning or manager development programs in a fast-paced, high-growth environment, with exposure to complex, multi-stakeholder initiatives
Strong end-to-end program ownership, including translating business needs into learning experiences, managing program workflows and systems, and ensuring high-quality delivery across manager and leadership programs
Experience leveraging learning systems and data (e.g., LMS platforms such as Sana or similar) to drive enrollment strategy, program sequencing, measurement, and continuous improvement—not just administration
Highly organized and detail-oriented, with the ability to balance strategic program thinking and hands-on execution, anticipate risks, and adapt programs in real time
Clear and influential communicator, comfortable partnering with L&D peers, HRBPs, leaders, facilitators, and external vendors to align on goals, expectations, and outcomes
Experience supporting and contributing to live learning experiences, including virtual and in-person sessions, with the ability to assist with facilitation, content iteration, or delivery as needed
Self-directed and proactive, with strong judgment and comfort operating in ambiguity while continuously improving program effectiveness and participant experience

Job Responsibility

Program Operations and Facilitation: Drive day-to-day logistics for manager development programs, including scheduling, communications, stakeholder coordination, and smooth execution across virtual and in-person formats
regularly facilitate live sessions
Systems & Data: Own program setup, enrollment, and tracking in our Learning Management System (Sana) to support accurate measurement, reporting, and scalable delivery of learning programs
Instructional Design: Contribute to the design and iteration of manager development programs using adult learning principles to meet evolving business needs as the organization scales
Coaching Operations: Manage intake, onboarding, scheduling, and tracking for coaching participants, cohorts, and timelines in partnership with HRBPs, leaders, and external coaching providers
Learning Content & Enablement: Create, maintain, and scale manager-facing resources—including async training, job aids, templates, toolkits, and intranet content—to reinforce learning beyond live programs
Team Support: Provide ad hoc program, facilitation, and operational support to the team as needed

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Nursing Curriculum & Instruction Developer - Post Licensure

You will be primarily responsible for maintaining and improving post-licensure c...

Location

United States , Remote

Salary:

Not provided

Adtalem Global Education

Expiration Date

Until further notice

Requirements

MSN Degree Required/ DNP or PhD in Nursing Preferred
CNE Preferred
5 + years Curricula and course development experience (online, blended, and onsite, preferred)
Learning outcome/program evaluation experience (online, blended, and onsite, preferred)
Evidence of application of active learning strategies and innovative teaching technologies in prior teaching experiences
Knowledge of educational and instructional theories and principles applicable to a variety of teaching & learning modalities
Demonstrated ability to lead complex projects to achieve desired outcomes while meeting budget parameters
Ability to collaborate with other team members and lead through strong influencing skills
Knowledge of current techniques and procedures used in the design, development, and delivery of curriculum and instruction
Experience in faculty development and training

Job Responsibility

Project Management: Creates comprehensive goals and project plan for each course being developed
Manages multiple course development projects while monitoring, measuring and reporting on progress to ensure courses are delivered on time and with the highest level of quality and innovation
Identifies appropriate just-in-time resources that are needed from the academic shared services group and works with shared services leader to identify when these resources will be needed
Identifies and engages appropriate faculty SMEs in the development of courses
Provides regular updates to Curriculum leader regarding status of courses being developed
Identifies and resolves potential barriers to project timeline
Participates in final stage quality assurance procedures for courses through scheduled review and maintenance
Uses finance skills in budget development/cost estimation for projects and other team needs
Assessment: Uses best practices and current research to design appropriate assessments into every course that evaluates student learning, course outcomes, and how the course contributes to program outcomes
Analyzes multiple data sources related to curriculum/courses and interprets and synthesizes data to lead appropriate improvements

Parttime

Senior Manager Employee Relations

The Senior Manager, Employee Relations (ER) has overall responsibility to co-lea...

Location

United States , Tampa

Salary:

Not provided

Quest Diagnostics

Expiration Date

Until further notice

Requirements

A minimum of a bachelor’s degree is required
A minimum of 8 years progressive HR experience with a concentration in Employee Relations, including experience researching, investigating, and addressing employee misconduct and below job performance standards
providing guidance to management
3+ years of experience leading a team
experience managing a virtual team is highly desired
Knowledge of Employment and Labor Relations practices
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
Experience managing, planning and implementing projects and strategic change initiatives
Detail-oriented (especially with regard to effectively managing employee relations issues and investigations)
Proven success in establishing and managing a virtual team

Job Responsibility

Manage operational activities to achieve target key performance indicators, operational level agreements and service levels by executing resource planning to ensure availability of staff and support
Manage the operational plans to increase the effectiveness of services while improving the customer experience
Ensure timely and compliant handling of all Grievance and Discipline Requests
Coach & train managers and employees
Responsible for any stakeholder management and communications that might be needed in the ER space
Ensure a strong and productive partnership with HR Business Partners, the HR Service Center colleagues, among others
Be able to work in a matrix organization effectively
Support management of Grievance and Discipline requests requiring higher level knowledge and authority and/or interaction with 3rd Parties
Conduct environmental scans and participate in significant workplace events (such as the planning and execution of RIF’s, M&A’s, etc.)
Provide professional guidance to their team

Fulltime

Instructional Coaching & Delivery Manager

General Assembly

Location:
United Kingdom , London

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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