Instruction Department Specialist Jobs

ACI Learning

Location:
United States

Category:
Education

Contract Type:
Not provided

Salary:

60000.00 - 75000.00 USD / Year

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Job Description:

The Instruction Department Specialist is responsible for providing advanced operational and technical support for students, instructors, and staff to ensure exceptional learning experiences and efficient processes. Reporting to the VP of Academics, this role bridges the gap between instructional teams, content design, technical support, scheduling, career services and compliance. The specialist works independently with little to no oversight. The Specialist leverages technical expertise, instructional design, problem-solving skills, and process improvement initiatives to enhance content, service quality, reduce attrition, and optimize workflows.

Job Responsibility:

Providing advanced operational and technical support for students, instructors, and staff to ensure exceptional learning experiences and efficient processes
Bridging the gap between instructional teams, content design, technical support, scheduling, career services and compliance
Leveraging technical expertise, instructional design, problem-solving skills, and process improvement initiatives to enhance content, service quality, reduce attrition, and optimize workflows

Requirements:

Associate degree (Bachelor’s preferred)
3–5 years of experience in an educational operations, instructional support, or learning management role (preferably in vocational training, or IT training learning environments)
Proven experience supporting instructors, academic operations, or online/hybrid learning programs
Demonstrated success in data management and reporting using systems such as Salesforce, SharePoint, or Learning Management Systems (e.g., Canvas, Moodle, Blackboard)
Excellent organization and multitasking abilities, with the capacity to manage multiple projects and deadlines independently
Strong problem-solving and troubleshooting skills, particularly with technical or process-related issues
Demonstrated ability to work cross-functionally with instructors, curriculum developers, compliance, and technical teams
Exceptional attention to detail and commitment to maintaining data accuracy and process efficiency
Effective written and verbal communication skills for clear documentation, reporting, and professional correspondence
Strong proficiency in Microsoft 365 (Excel, SharePoint, Teams) and data management tools
Experience with Salesforce, LMS administration, or Power BI/Tableau for data tracking and reporting
Working knowledge of workflow automation, system integrations, or QA testing within educational platforms
Basic understanding of instructional design principles and course configuration processes

Nice to have:

Experience in vocational, IT, or certification-based education environments (e.g., CompTIA, Microsoft, Cisco training)
IT certification in CompTIA (A+, Net+, Sec+)
Instructional Design certification
Familiarity with automation tools or scripts (e.g., AI, Copilot, Einstein, Tableau, Zapier)
Background in QA, analytics, or instructional design tools (Articulate, Captivate, or similar)
Knowledge of accreditation and compliance standards in postsecondary education

What we offer:

Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date
Four weeks of paid parental or medical leave
Flexible PTO policy, sick time, and eight paid holidays
401(k) retirement plan with immediate vesting and up to 5% matching contributions
One free course each year after 90 days
Tuition assistance to support your continued education and professional growth

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Instruction Department Specialist