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Institutional Success Specialist, Credit Mobility

United States Employment contract 73000.00 - 92000.00 USD / Year · Job Posted July 03, 2026
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Job Description

ITHAKA is seeking an Institutional Success Specialist, Credit Mobility to join the ITHAKA Labs team, with a focus on Transfer Explorer. Transfer Explorer is a growing platform which aims to make it easy for students, school administrators, and advisors to see how earned credits and prior learning experiences will transfer and count toward a degree at a new institution. Building on a concept initially piloted at City University of New York, the team has created a national version of the tool that strives to help students across multiple states.

Job Responsibility

  • Coordinate onboarding, data validation and adoption activities, serving as a day-to-day point of contact for participating colleges and universities
  • Work directly with institutional partners to understand and troubleshoot data anomalies that may occur within transfer equivalency and program requirements
  • Track onboarding and engagement progress through milestones, timelines, requirements, and deliverables across multiple partner institutions
  • Coordinate and lead training sessions, sharing documentation and support resources with student users, school administrators, and staff
  • Proactively monitor and drive partner engagement, identifying and encouraging use of best practices tied to greater value and adoption through training, education, and direct outreach
  • Gather customer feedback and communicate partner needs and priorities to product and development teams
  • Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices, conferences, and site visits at partner institutions

Requirements

  • 3-7 years of hands-on experience within a higher education institution working with student information systems, degree audit systems, transfer articulation, or student records operations
  • Experience managing customer or partner relationships across complex projects or organizations
  • Strong organizational and project coordination skills with fanatical attention to detail
  • Ability to manage multiple stakeholders and priorities simultaneously
  • The technical acumen to look under the hood of datafeeds, including an understanding of institutional data and relational database structures
  • Excellent verbal and written communication skills
  • Strong presentation and relationship management skills
  • Entrepreneurial mindset with the ability to thrive within in a dynamic and creative team

Nice to have

  • 2-3 years experience in customer success or partner management
  • Familiarity with credit transfer processes
  • Familiarity with SQL, Power BI, Tableau, or related reporting and analytics platforms
  • Experience leading trainings, onboarding sessions, or customer education initiatives
  • Experience working at a Banner and/or DegreeWorks institution

What we offer

  • Medical, dental, and vision plans
  • Employer-paid 10% retirement contribution
  • Paid parental and caregiver leave
  • 22 days of paid time off
  • 11 paid holidays
  • Up to 12 paid sick days
  • Wellness benefits
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