Institutional Sales Support Analyst

• Lead/ maintain relationships – responsible for day-to-day high-quality service to consultants, responding to requests in a timely and efficient manner
• Gain a clear understanding of our Consultants and their clients’ servicing requirements, acting as a resolution point for outstanding issues or queries and working with the relevant areas of the wider business accordingly
• Manage internal and external servicing relationships demonstrating strong knowledge of the firm’s operating platform
• Ensure swift resolution and escalation of any issues (or at least within agreed SLAs)
• Partner with Client Experience teams and Technology to automate manual processes where possible
• Proactively drive service improvements
• Ensure internal audit requirements are satisfied such as written policy and procedure documents etc
• Measure and provide metrics on investment query volumes, identifying and communicating key trends to the wider business (utilising Tableau and other in-house platforms)

• At least one year experience in financial services ideally within the asset management industry
• University degree in business administration, economics, finance, or in another field
• Excellent written and verbal communication skills in English and German
• A motivated individual that demonstrates drive and enthusiasm. Willing to learn, innovate and improve
• Team player and an enthusiastic “can do” attitude
• Good organisational skills, ability to manage own priorities and meet hard deadlines
• Attention to detail and quality is essential
• A results-orientated self-starter who can quickly analyse consultant needs and focus on commercial delivery
• Ability to network and develop long-term relationships with consultants and internal business partners
• Strong written and verbal communication skills
• Technical knowledge and/or genuine interest in the DB and DC Pensions market, regulatory and investment industry and associated competitive landscape
• Strong knowledge of Investment markets that ideally spans all asset classes
• Microsoft Excel / Word / PowerPoint skills

Professional qualifications - Investment Management Certificate / CFA is desirable, but not required

• retirement investment and tools designed to help you in building a sound financial future
• access to education reimbursement
• comprehensive resources to support your physical health and emotional well-being
• family support programs
• Flexible Time Off (FTO)