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Join our Institutional Partnerships team to support global academic partners with administrative and customer service tasks. Gain hands-on experience in academic publishing, open access, and research. You will work in close collaboration with our IOAP Team, assisting with administrative and customer support tasks, carrying out desk research, maintaining internal databases, and coordinating with the Billing Department.
Job Responsibility:
Provide support to our IOAP partners in a timely manner to assist with day-to-day queries surrounding invoices, dashboards, and manuscripts
Perform invoice checks for institutions and liaise with our Billing Department where necessary
Support the activities of the team by carrying out data collection, preparing research packets, and putting together reports
Assist with building and maintaining strong relationships with our institutional partners
Document administration for IOAP contracts
Preparing and sending letters
Requirements:
Some experience in organization, communication, or teamwork (e.g., internships, student projects)
English proficiency at C1–C2 level
other languages are a plus
Good knowledge of Microsoft 365 and interest in scholarly publishing or open access
Strong organizational and time management skills with attention to detail
Self-organized, reliable, and comfortable working in an international, target-driven environment
What we offer:
Professional Development: Gain hands-on experience in a professional setting
Flexible Schedule: Accommodating your academic commitments
Dynamic Environment: Work in a supportive and collaborative team
Fringe Benefits: premium insurance cover paid by MDPI, daily breakfast, monthly team lunches and annual team building event
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