Institution Complaint Examiner

Under the general supervision of the Warden, this position administers investigations and investigates and resolves Persons In Our Care complaints on Institution rules, policies, practices, and individual staff actions from Institution Persons In Our Care. Makes recommendations to the Warden regarding disposition of the complaints and other investigations. Initiates necessary action to implement the decision and monitor until its completion. Keeps files and records on all investigations. Conducts orientation on the Inmate Complaint Review System (ICRS) for Persons In Our Care and staff to include development and teaching new staff advocates to meet the needs of representing Persons In Our Care in due process/administrative confinement hearings. This position is also responsible for processing Open Records requests and developing, implementing, and monitoring institution program specific policies and procedures. Provides other investigative services for the Warden and his/her designee, other institutions by request, Department of Corrections, Division of Adult Institutions, and works with Law Enforcement Agencies on other investigations.