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Installer

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360 Resourcing Solutions

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Location:
United Kingdom , Forest of Dean

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Category:
-

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Contract Type:
Not provided

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Salary:

26232.00 GBP / Year
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Job Description:

We are seeking a dedicated and customer-focused Installer to join our team on a permanent contract in the Forest of Dean area. This role plays a crucial part in supporting the national Analogue to Digital Telecare Switch, ensuring our service users experience a smooth transition with minimal disruption. As an Installer, you will visit customers in their homes to install, upgrade, and test digital telecare equipment. You will also provide basic user guidance, ensuring all equipment is functioning correctly and that users feel confident and supported. This role includes participation in a weekend on-call rota approximately every 6–8 weeks, responding to urgent installation or maintenance issues outside of regular working hours.

Job Responsibility:

  • Support the delivery of the company’s Technology Enabled Care Services (TECS) installation and maintenance services by applying specialist knowledge and skills (training will be provided)
  • Program, demonstrate and install technology in clients’ homes and other premises, sometimes requiring basic DIY skills (e.g. fitting smoke detectors, key safes)
  • Promote understanding with service users of how their technology solution works, providing clear explanation, instruction and supporting literature
  • Effectively manage individual workload to deliver timely appointments in accordance with internal KPIs and external audits
  • Deliver excellent customer service when visiting service users’ homes to install and maintain equipment
  • Maintain, repair or replace equipment as necessary and replace batteries on both a planned and responsive basis
  • Arrange removal of equipment no longer required and assist in stock management
  • Assist with asset management and stock control measures including storage, tracking, and recycling
  • Complete client assessments and obtain client details for inputting on call handling database
  • Responsible for safe use of vehicles, tools and equipment in line with Taking Care policy and procedures

Requirements:

  • Excellent communication skills and ability to explain technical concepts in simple terms
  • Empathy and patience when working with older adults or people with disabilities
  • Professional and respectful demeanour in clients’ homes
  • Strong time management and ability to work independently
  • Attention to detail in documentation and reporting
  • Willingness to travel (a valid driving licence is required)
  • Ability to follow safeguarding and data protection protocols
  • Competence in MS Office and basic computing packages

Nice to have:

  • Experience with installation and maintenance of electronic or telecommunication equipment
  • Familiarity with telehealthcare devices (e.g., fall detectors, personal alarms, medication dispensers)
  • Basic networking and connectivity troubleshooting (Wi-Fi, Bluetooth, mobile data)
  • Ability to read and interpret technical manuals and installation guides
  • Previous experience in telecare, healthcare, social care, or community support roles
What we offer:
  • 34 days holiday which is inclusive of bank holidays and your birthday off
  • Opportunity to partake in Shareplan
  • Life Insurance and Medical Insurance Lite
  • Wellness Programmes
  • Volunteering day
  • Pensions scheme
  • Long Service Awards, Discount Scheme, On-site Parking and Casual dress
  • Cycle to Work Scheme

Additional Information:

Job Posted:
March 14, 2026

Expiration:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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