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The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.
Job Responsibility:
Work with installers/professional customers to develop sales relationships
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner
Ensure delivery vehicles are serviced and maintained according to company standards
Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices
Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers
Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store
Ensures customers’ new core and warranty returns are picked up and credited in a timely manner
Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly
Assist on front counter as needed and, on the retail counter as needed
Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed
Assist with customer labor claims, making sure they are processed quickly and efficiently
All other duties as assigned
Requirements:
Strong background in mechanics
Above average communication skills
Hands-on knowledge of automotive repairs
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
Nice to have:
Hands-on knowledge of automotive repairs
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
What we offer:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One